Roaming Concierge

**Working Hours**: Flexible working hours (Zero Hour Contract)

**About Livingcity**

Livingcity Group is a well-known and highly regarded name within the property asset management field. Established in 2000, the company has its Head Office in Manchester but manages properties across the country. Open relationships and communication are key to the success of our partnerships, and we strive to never take a ‘one size fits all’ approach. Upon joining Livingcity Group, you will be surrounded by our friendly and diverse team who work diligently to provide the best service possible for our clients. Here we care about our employees and endeavour to make the best working conditions possible; We are proud to be a Mindful Employer and continue to find ways to support and care for our staff. The range of services provided by the Livingcity Group of companies makes working here the perfect environment to learn, grow and develop within the everchanging field of property management.

**About the role**

Livingcity Works are recruiting for professional concierge staff to work across our sites in and around Greater Manchester on a zero-hour contract working on an ad hoc basis.

**Position Overview**

To be responsible for the delivery of high quality internal and external communal estate areas (including building entrances/receptions, lifts, lift lobbies, corridors, car parks, internal and external circulation space, public areas, and bin stores) to ensure these are presented at all times in a manner that is second to none.

**Essential Job Functions**
- Handover at the scheduled hour, checking the handover book for any relevant information and note any points of action for the forthcoming shift.
- Complete building checks on site during the shift, ensuring the buildings are trouble free and doors, gates and lights are working correctly.
- Monitor use of external areas and deter misuse. Staff must not put himself/herself at personal risk and should report any concerns to the police if immediate action is required or the day Building Manager at the end of the shift.
- Reporting of maintenance / security / resident issues to your line manager in the handover process the following morning.
- To give guidance and assistance to client/residents in a willing and friendly manner if requested.
- On inspections of the development, remove any litter from the estate or within the buildings which can be easily collected by hand.
- Monitor usage of the car park and appropriately deal with unauthorised vehicles and assist residents wherever possible.
- To ensure that the removal of all waste is conducted in an efficient and effective manner. To ensure the communal bins are available for collection on the appropriate day(s)/nights(s) and immediately returned to the bin store(s) following collection.
- Ensure that all visiting contractors if attending out of hours are registered and that they understand that they must take all practical precautions to ensure that their activities do not compromise the resident’s enjoyment of the building (noise outside of normal working hours) and that the visiting contractors comply with Health and Safety requirements and any other procedures that the client may wish to implement.

**Requirements**:

- At all times whilst on site to conduct yourself in a professional and courteous manner.
- To develop and demonstrate a working understanding of the building(s) you are responsible for, including fire alarms, utilities and CCTV systems (if applicable).
- At all times whilst on site to ensure personal appearance is professional and to wear the Livingcity uniform provided.
- Not to enter any apartments within the development without the express permission of your superiors.
- Resilience and Enthusiasm
- Conduct yourself in a professional and courteous manner at all times whilst on site.
- To develop and demonstrate a working understanding of the building(s) you are responsible for, including fire alarms, utilities, and CCTV systems (if applicable).
- Ensure personal appearance is professional and to wear the Livingcity uniform provided at all times whilst on site.
- Not to enter any apartments within the development
- Ability to work on own initiative as well as part of a team
- Ability to prioritise workload to give maximum productivity
- Experience working in a similar role
- Exceptional time management skills
- Full & clean driving license

**Additional Information**
- This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organisation._

**Job Types**: Freelance, Permanent

**Salary**: £10.50 per hour

**Benefits**:

- Wellness programmes

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Manchester, Greater Manchester: reliably commute or plan to relocate before starting work (required)

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