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IT Support Lead

3 weeks ago

Fareham, United Kingdom Spectrum IT Recruitment Full time

A leading and high-profile global organisation with multiple business streams is looking for an **IT Support Lead** to lead a small support team based across the EMEA region.

This role will see you working in a highly dynamic fluid environment and see you managing a small support team based across EMEA who deliver IT support for retail stores.

This role is paying up to £57,000 DOE + up to a 15% bonus and comes with a range of benefits.

The role of **IT Support Lead**:

- Manage a small team based across EMEA
- Take responsibility for service escalations from 1st and 2nd line teams
- Support the introduction and evolution of tools and processes

The successful **IT Support Lead** will have experience in:

- Managing a team remotely across the EMEA region
- ITIL framework service management
- IT background
- People management
- Technical troubleshooting
- Retail support - ideal but not essential