Health Care Client Support Specialist

2 weeks ago

Hampshire, United Kingdom BRUIN Financial Full time

Permanent
- Hampshire,

**Ref**: 28891

**Healthcare Client Support Specialist**

As a Healthcare Client Support Specialist some of your key responsibilities will involve:

- Ensure the smooth running of assigned Healthcare portfolio on a day to day basic,
- Develop and maintain a constructive and professional relationship with clients and insurers at all levels,
- Act as the first point of contact for day to day enquiries from clients, providers and other internal and external sources,
- Co-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries,
- Prepare template client reports as requested by Sales Consultants,
- Commence & manage the gathering of relevant data for each client’s scheme renewal and ensure accuracy at all times,
- Assist with the analysis of data as required,
- Ensure that all client records are accurate, up to date and in the prescribed format,
- Establish and maintain up to date knowledge of products and the marketplace,
- Provide a proactive professional telephone handling service for both internal and external contacts, including clients, providers and colleagues,

**Requirements**:

- Quick and accurate keyboard skills,
- Knowledge of Customer Service principles and practices,
- Excellent communication skills including outstanding telephone manner,
- High Standards of literacy and numeracy,
- Industry knowledge desirable.
- Ability to work independently and proactively using own initiative,
- Good organisational skills and ability to prioritise workloads,
- High level of accuracy and attention to detail,
- A problem solver,
- Strong team member with a passionate approach to work,
- Good standard of general education.

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