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Bank Receptionist/despatcher

3 weeks ago

West Bromwich, United Kingdom Malling Health Full time

**This role is for Bank Staff only, working on a 0 hours basis only, based at Sandwell UTC or City UCC as required**

To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other members of the primary health care team. To ensure enquires are promptly, efficiently and courteously handled; documents filed, recorded and distributed accurately and promptly; surgery premises kept tidy.

**PRINCIPAL DUTIES AND RESPONSIBILITIES**

**Reception duties**

Greet patients and Respond to all queries and requests for assistance from patients and other visitors

Monitor flow of patients ensuring the appointment system accurately reflects the arrival of patients

Ensure patients without appointments, but who need an urgent consultation, are seen in a logical and non-disruptive manner

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed correctly

Advise patients of relevant charges for private services, accept payment and issue receipts keeping records of such payments up to date

Enter requests for home visits in the diary stating reason and including relevant information and where necessary refer to the duty doctor

Action requests for ambulance transportation and enter details on the computer

Ensure reception and waiting areas are kept neat and tidy

**Repeat prescribing system**

Action requests for repeat prescriptions while maintaining the Practices policy of generic prescribing and where appropriate 28 day prescribing.

Deal with requests from patients to collect prescriptions and medication

Collect and record relevant charges for prescriptions

Ensure out of date repeats are brought to the attention of the registered doctor and appropriate subsequent action taken

Report any problems and ensure that follow up action is taken to resolve such matters

**Appointment system**

Ensure total familiarity with all appointment systems including regular and incidental variations

Book appointments and recalls ensuring sufficient information is recorded to retrieve medical record

Monitor effectiveness of the system and report any problems or variations

**Telephone system**

Receive and make calls as required answering any queries that arise

Divert calls and take messages as appropriate ensuring accuracy

**Any other delegated duties considered appropriate to the post**

**Job Type**: Zero hours contract

**Salary**: From £9.50 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Work Location: One location