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Data Operator

2 weeks ago

Salford, United Kingdom SIS Full time

This is a 13 month fixed-term contract.

Salary £24,568 + excellent benefits.

SIS (Sports Information Services) has been a trusted partner to the global betting industry for over 30 years and supplies the data and content to the largest bookmakers in the world.

SIS provides operators with an end to end solution for horse and greyhound racing including data, live streamed pictures, enhanced prices and derivatives, creating betting events to help drive profitable betting.

Our Data Operations team sits at the heart of what we do, providing data and scheduling content.
It is a fast-paced environment where accuracy and speed are essential.
We supply our data to the largest betting companies all over the world.

**Job Purpose**

Working within the Data Operations team operators are tasked with ensuring the timely and accurate input and processing of all data handled by the team. This role is 24hr 7 days a week, with peak periods surrounding the weekends.

To provide a superior quality assurance, monitoring, and integrity services of incoming data. This will involve providing this service to multiple meetings at any one time (fixture list and content type permitting).

**Reporting Lines and Key Relationships**

The role reports to the assigned Data Operations, Senior Operator.

**Key Responsibilities**

In line with the SIS Values, the main responsibilities of the Data Operations Operator are set out below.

**Accountability**
- Ensure the provision of an accurate and timely betting and racing data service including collection and processing for all content types.
- Provision of monitoring, quality assurance and integrity services escalating any matters of concern or inaccuracies to the senior team on duty.
- When required, provide back up to on course and trading teams in the event of DR or technical issues that prevent them being able to provide a service.
- To attend regular performance review meetings with the Data Operations Senior Operator and contribute to own self development plan.
- To highlight any technical issues to the Senior Operator.

**Customer Focus**
- To ensure data content required to be input is done so in an accurate and timely manner.
- To develop and build effective relationships with customers and suppliers.
- Provide responses to all queries, whether internal or external, in a courteous and professional manner. Escalating to the Senior Operator as required.

**Teamwork**
- To assist in the training of new starters as required.
- To build effective working relationships with SIS Trading Team members & external suppliers.
- To develop a harmonious, effective working environment for colleagues.
- To be flexible and multi-skilled by working in any area of Data operations.

***Passion**
- To escalate issues with SIS operating systems to the Senior Operator.
- To review processes and make suggestions to improve operations to the Data Operations Supervisor.
- To be committed to continuous personal development.

**Integrity**
- To immediately escalate any issue involving incorrect data or display management to the Senior Operator.
- To act in accordance with all SIS Policies & Procedures.
- To uphold the integrity of SIS by ensuring the company policy on betting is adhered to.
- To respect the confidentiality of SIS working practices outside of the workplace.
- To ensure health & safety policy is adhered to, considering the wellbeing and safety of yourself and your colleagues.
- To ensure that the best interests of SIS are always upheld
- To provide high quality and timely delivery of duties.

**Person Specification**

Essential
- GCSE (or equivalent) Mathematics and English grade C or above.
- Experience of inputting data.
- Experience in dealing with customers.
- Ability to accurately input, interpret and process large amounts of data.
- Ability to work calmly under pressure.
- Ability to work flexibly on own initiative and as part of a team.
- Ability to prioritise and manage own workload effectively.
- Must have a professional manner and be customer focussed.
- Ability to manage relationships with tact and diplomacy.
- Proficient in Microsoft word and outlook computer systems.
- Flexibility to work shift patterns; the role is part of a 7 day a week, 24-hour per day operation which includes Bank Holidays and weekends. Full time staff will be required to work overnight and part time staff may be required on occasions.

**Desirable**
- An interest in horse and greyhound racing and or/ sport.
- Previous experience working in a Bookmakers.
- Ability to understand betting odds and racing data.
- Proficient in Microsoft Excel
- Used to working shift patterns

**This job description is intended to be an indication of the scope of the role. In addition to these functions employees are required to carry out such other duties as may reasonably be required.