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HR Service Manager

3 weeks ago

York, United Kingdom Charterhouse Recruitment Services Full time

**HR SERVICE MANAGER**

Are you an experienced HR Professional looking for a new challenge?

Are you excited by the prospect of working in the Education Sector?

Are you looking for a hybrid role that only requires 1 day a week in the office?

If the answer is YES to any of the above then read on...

We are looking for a HR Professional who is CIPD Level 7 qualified with team management experience, as this role is managing a team of 6 members of staff who are all relatively new to the business. The business sits within the Higher Education sector andworking for a very well known and highly sought after establishment. The role will be reporting in to the HR Director overseeing the receipt of all work into the HR inbox and other key contact channels and allocating tasks predominantly amongst the ServiceTeam who you will be managing.

**What's in it for you....**

Full time (or 4 days per week could be considered)

Permanent

Up to £40,931

Hybrid working with only 1 day a week expected in the office

Free Parking

**Your day....**

Reporting to the HR Director and
- Overseeing the receipt of all work into the HR inbox and other key contact channels and allocating tasks predominantly amongst the Service Team who you will be managing.
- Establish new ways of working, processes and procedures so that the HR Service Team operates in line with the Target Operating Model and Service Purpose.
- Oversee the delivery of all HR Operations to that the HR Assistants are confident and competent to:

- Deliver all transactional activity relating to all facets from training course activities (including probation) and contract amendments to absence recording and IR35.
- Maximise the use of technology through all systems
- Provide advice and guidance on simple customer queries, triaging those which cannot be resolved at first point of contact.
- Take responsibility for resolving the majority of customer queries at first point of contact.
- Proactively manage the on-line presence/ customer offer from HR
- Advocate self-managed and blended learning approach, with knowledge to signpost customers to on-line learning portfolio.
- Provide advice and interpretation on all aspects of HR policy, procedures and employment terms, conditions and benefits.
- Support HR Consultants on discrete projects of organisational change / transformation which require a significant operational input (e.g. TUPE transfers).
- Establish, track and monitor a new suite of Service Level Agreements (SLAs) in order to manage customer expectations and improve resolution rates
- Responsible for ensuring an effective contract and relationship with Occupational Health provision
- Play a lead role in ensuring roles are appropriately graded and remunerated by participating in re-grading panels (shared responsibility) and proposing flexible and compliant resulting action.
- Build positive relationships with local trade unions representatives and work in partnership to resolve concerns and potential for conflict.
- Build strong stakeholder relationship with Head of HR and Head of L&OD as parties invested in the effective and efficient delivery of the service strategy

**Your skills/ experience....**
- CIPD Level 7 qualified
- Essential
- Proven successful experience of working in an HR operational service at management level providing professional advice and support to managers
- Significant experience of team leadership and management
- Strong influencing and persuasion skills, effective with stakeholders at all levels
- Excellent management skills to bring out the best in people and deliver behaviour change
- Significant experience of case management at both formal and informal stages

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

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