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Service Desk Engineer

2 weeks ago

Coalville, United Kingdom Service Care Solutions - Criminal Justice Full time

Service Care Solutions are looking for a Service Desk Engineer to work in Coalville, Leicestershire on a Hybrid Basis.
- To log, monitor and resolve service desk calls within agreed service levels
- Provide first line and second line support to the council's user base
- To install, configure and test hardware and software components.
- To work in an agile and flexible manner, including remote homeworking and office working on a rota basis.
- To undertake routine operational tasks, including completing and monitoring data backups and restores.
- To liaise with users, support services and third-party suppliers.
- To be part of the IT emergency standby/on call Rota, with remuneration being paid in accordance with the council's agreed policy
- To carry out standard cleaning and routine maintenance procedures.
- Work within an ITIL service management framework

Additional responsibilities:

- To always see the service through the eyes of the customer and make suggestions for improvement where appropriate
- To carry out duties efficiently and effectively
- To constantly challenge own performance and make improvements
- To ensure high standards of health and safety practice are maintained in accordance with council policy, including the health and safety and welfare at work of themselves and colleagues.
- To undertake any other reasonable tasks appropriate to the grading of the post and as required by the line manager
- To assist in the event of a civil emergency in any way as instructed