Housing Management Officer
2 weeks ago
We are currently recruiting for a Housing Management Officer on behalf of our public sector client. You will be responsible for the provision of a proactive reassuring practical and visible customer focused estate management service within a defined areaor community, responsible for the delivery of a combination of key front line elements of Housing Management, Environmental Management, Community and Tenancy Support, Community Safety and Cohesion.
Main duties:
- To have operational responsibility within a small flexible team for the delivery of the day to day estate management service in a specified community contributing to local strategies
- To ensure that estate walkabouts / estate inspections are carried out on a frequency agreed with the Housing Management Team Leader
- Address all breaches of tenancy regulations in a timely manner determining whether support or enforcement interventions are the most appropriate
- Develop a thorough local knowledge of residents and community issues feeding the information into other structures appropriately (e.g. local authority community planning, repairs, etc.)
- Carry out the offer process in line with lettings procedures and with a view to meeting key performance targets on void management
- Identify and signpost any repair issues accordingly
- Identify vulnerable clients by the completion of an assessment check lists and appropriate support package and action plans, at sign up or where potential support issues become apparent
- Staff and promote accessible drop-in centres catering for the requirements of the community
- Carry out customer satisfaction surveys and other door to door surveys on samples of the community as directed
- Support and enable the delivery of services by other providers/agencies on behalf of the customer by making referrals and following up action where specified target completion times have not been met or where service standards have not been achieved
- To assist in investigation and completion of tenants' insurance claims, and supply appropriate information when requested
- Develop and maintain strong cohesive working relationships with other service providers within the area
- Establish and maintain effective communication channels
- To ensure a customer focused approach is adopted in all aspects of the service
- To maintain information systems in line with service requirements
Personal spec:
- NVQ Level 3 or equivalent and relevant experience
- Able to work as part of a team
- Able to communicate effectively with a range of stakeholders
- Good communication both written and verbal
- Relevant experience within social housing, or estate management, or tenancy Management, or Community safety work
- Confident in use of IT particularly Microsoft Office and Bespoke IT systems
- Able to work flexible hours to meet the needs of the service
**Benefits**:
- Holiday pay which is accrued with the hours you work
- Access to health care and pension scheme
- Career advice
- Weekly pay role
- And much more
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