Current jobs related to Uk IT Service Delivery Administrator Telephony - Fareham - Zurich Insurance
-
Client Services Administrator
5 days ago
Fareham, United Kingdom Recruit UK Full time**Title:Client Services Administrator** **Location: Whiteley, Southampton** **Salary : £28,000 - £32,000** **Reference: 7113** Recruit UK is working with an award-winning Financial Planning firm in Whiteley who have an exciting opportunity for a Client Services Administrator to join their team. Due to recent success across their 5 offices, this...
-
Fareham, Hampshire, United Kingdom IT support and service Full timeSalesDevelopment Representative Whiteley Basic £30K | OTE £60K+ (Uncapped Commission) Myclient has been delivering cutting-edge IT services for nearly 25 years. FromIT support contracts and cloud telephony systems to cybersecurity solutions anda wide range of IT products, their offerings stand out—modern, innovative, andhighly valued by their...
-
Administrator - Immediate Start
1 week ago
Fareham, United Kingdom Halo Recruitment Ltd Full timeHalo Recruitment are working with a fab client based in Fareham - due to a very busy period we are looking to recruit a number of administrators on a contract basis ftrom now until January. The Role Complete all supporting business critical telephony/CRM -based tasks & processes relating to the smooth continuity of main organisational workflows. To ensure...
-
Fareham, United Kingdom HSBC Full time-Job description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Wealth and...
-
Office Administrator
2 weeks ago
Fareham, United Kingdom Customer Service and Call Centres Full time**Job Title: Office Administrator** **Location: Fareham / PO15** **Hours: 8.30am to 5pm / Monday - Friday** **Pay: £12 per hour / weekly pay / Temporary** Our client has a temporary Vacancy in our Fareham branch for a temporary office administrator. Key support for the clients Service Coordination and internal sales process, training will be...
-
Service Administrator
2 weeks ago
Fareham, United Kingdom Ingersoll-Rand Full timeWe are looking for a Service Administrator to join our service team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives. Ultimately, you should be able to contribute to high quality customer service and achieve service...
-
Service Administrator
1 week ago
Fareham, United Kingdom Hi-tech Property Services Ltd Full timeAs a Service Administrator you will provide administrative support and administer the office and field functions including purchase orders, contracts, compliance and office operations. You will also be willing to pitch in with a variety of tasks linked to your job to support your manager, your team, and our client. Your key tasks will include: - Generating...
-
Service Administrator
4 days ago
Fareham, United Kingdom Hi-Tech Property Services Ltd Full timeAs a Service Administrator you will provide administrative support and administer the office and field functions including purchase orders, contracts, compliance and office operations. You will also be willing to pitch in with a variety of tasks linked to your job to support your manager, your team, and our client. Your key tasks will include: - Main point...
-
HR Administrator
1 week ago
Fareham, United Kingdom Cleansing Service Group Full time**HR Administrator** **Location**: Fareham **Salary**: £25,000 rising to £26,000 upon successful completion of probation **Role Type**: Full-time, permanent **Hours**: 37.5 hours **Cleansing Service Group is a leading and award-winning force within the waste management sector.** The Groups’ head office is based near Fareham, Hampshire and operates...
-
HR Administrator
20 hours ago
Fareham, United Kingdom Cleansing Service Group Full time**HR Administrator** **Location**: Fareham **Salary**: £24,000 **Role Type**: Full-time, permanent **Hours**: 37.5 hours **Cleansing Service Group is a leading and award-winning force within the waste management sector.** The Groups’ head office is based near Fareham, Hampshire and operates from 28 sites nationally. Steeped in heritage CSG has grown...
Uk IT Service Delivery Administrator Telephony
3 weeks ago
**UK IT Service Delivery Administrator | Telephony Services - (Part-Time, Job-Share and Full-Time)**
**Salary: Up to £35,000 depending on experience plus an excellent benefits package**
**Location: Fareham/Swindon/Hybrid working**
**The opportunity**:
As the UK IT Service Delivery Analyst / Administrator you’ll be responsible for executing customer/end-user service and capability requests against key processes, controls, and solution standards in relation to BT & Telephony services. You will be reporting to the UK IT Service Delivery function as part of IT Service Delivery Management, within the UK IT.
You will be aware of IT Service Management and be able to support the investigation and assessment of internal client requests and issues to ensure successful outcomes across a range of telephony-type services and demands.
You will support the direction of operational service for Zurich’s IT systems in relation to Telephony services which are a key service and enabler for our UK internal customer base. You will be able to both execute against the process and operational procedures, but also identify areas for continual service and experience improvement, self-service and knowledge-sharing opportunities, and produce standard reports based on the agreed scope.
Your growing product knowledge and skills may also be required to support the resolution of production incidents and establishing route causes, as well as consulting on projects & change initiatives which may require input.
The work done across UK IT Service Delivery is extremely varied and therefore also brings the opportunity to improve your knowledge of Zurich and its IT systems, Business Unit needs, as well as develop your overall understanding of broader IT disciplines.
If this sounds up your street, then please apply
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at the interview about the flexibility you may need.
**What will you be doing?**
- Execute Telephony service requests for new users, Joiners, and Movers Leavers, across the UK estate with a variety of tools.
- Modify user types to ensure the right telephony capability within operational teams to serve our customers & policyholders most effectively.
- Phone Management & profile modification requests through varying standard and co-ordinator roles.
- Management of Pickup & Hunt Groups etc (Add, Amend, Delete)
- Resolving queries and managing transactions
- Work across the Service Management team to drive self-service opportunities within the business areas & engage with the Service Delivery Managers and other parts of IT Service Delivery.
- Act as a control gateway to ensure the right solution rationale for value to the end user (Mobile Phone vs Jabber v Finesse solution requirement).
- Produce reporting based on demand types (standard and where applicable, on-demand)
- Act as a product specialist working effectively and alongside operational and change-related parts of UK IT to support wider deliverables.
- Build effective relationships with colleagues locally (business and IT), and with key telephony supplier contacts (BT). Work with the above BU contacts as required.
- Contribute to wider team initiatives, sharing ideas and enhancing others.
- Collaborate effectively and participate in cross-team initiatives and events.
**What are we looking for?**
- Organised, structured, and planned approach.
- Flexible to be able to react to changes in priorities and business demands.
- Some previous IT knowledge or awareness would be preferred, especially within the voice environment, or having worked in an operational environment, although not essential.
- Able to communicate effectively to stakeholders to ensure expectations are met or exceeded.
- Build relationships quickly and efficiently and be able to work effectively as part of a team and independently.
- Able to document, maintain and refer to operating procedures and materials.
- Continuous improvement mindset, challenging the status quo and constantly trying to improve internal processes or services provided to the business.
- A good team player who can work with both structure and process, but also with some ambiguity.
**Who we are**:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.
With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use
