Customer Service Administrator

2 weeks ago


Fareham, United Kingdom Ascenti Full time

**Customer Service Administrator**

**Location**:Fareham, PO16 8UZ
**Salary**: £18,525 per annum
**Contract**:Full time, Permanent

**Benefits**: Job share options, support with ongoing training and development, clear banding and progression pathway, discounts and free physio and other wellbeing support

We know that the work that we do cannot be done without talented people like you

We are an energetic and forward-thinking team helping people to elevate their health and live active lives every day, is it time for you to step forward with us?

Our people are hardworking, they love what they do and they know that every day they play a role in changing people’s lives

We invest heavily in the continued and consistent professional development of our people - 90% of our managers are home grown people like you - our high-tech digital tools and have big ambitions for the future

**Ascenti is the place for you**

We are now recruiting for Administrators to assume responsibility for speaking with clients, patients and ensuring that files are created swiftly and accurately when patients are referred to us.

Do you have strong administration skills and what it takes to succeed working for a company who take genuine pleasure in supporting and developing their people?

You will be part of a strong team all working together at our Fareham office.

**As our Administrator you will be responsible for**:

- Entering patient referral information onto our IT workflow system.
- Highlighting any referrals that require immediate attention or further consideration.
- Reviewing treatment reports completed by physiotherapists.
- Providing referring parties and clients with appointment lists as applicable.
- Cancelling and rearranging appointments in line with company procedures.

**It is essential that you have**:

- Good PC / keyboard skills
- The ability to cope well under pressure and keep a cool head
- An excellent telephone manner and very good attention to detail
- A flexible approach with the ability to adapt quickly to meet the demands of a busy environment
- Educated to GCSE level or with equivalent professional experience

Learn more about working at Ascenti by visiting our website

At Ascenti we succeed in providing a sense of belonging to all, we actively seek to promote equal opportunities across all that we do, specifically recruiting new talent.

We want to create a world in which everyone has an equal chance at creating the career and life they aspire to, unconstrained by harmful norms or stereotypes.

If you feel you have the necessary skills and experience to be successful in this role click on "APPLY" today, forwarding an up to date copy of your CV for consideration in the first instance.

No agencies please.


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