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Telesales Specialist

2 weeks ago

Fareham, United Kingdom Giganet Full time

With a focus on honesty and customer service, we believe every member of our team helps us achieve our ambitious goals. We offer fantastic training, flexible working and great benefits. A career with Giganet is an exciting one and we want to help you be the best you can be.

The Telesales Specialist will be responsible for:

- Selling the range of telephony solutions to business customers
- Achieving sales team targets
- Ensuring product mix is achieved
- Following up sales leads generated by the marketing team:

- Identifying customer requirements and discussing options
- Organising quotations to be sent to customers
- Identify cross selling opportunities
- Gaining customer commitment
- Following up proposals
- Organising presentations and demonstrations where required
- Closing sales
- Using the company CRM to ensure accurate reporting and activity management
- Updating all customer contact activity
- Setting follow up dates and future sales activities
- Maintaining customer contact
- Gathering important customer information such as contract end date
- Utilising the pipeline management tool for sales forecasting
- Providing feedback to marketing on campaign activities
- Using social media to raise awareness and identify target customers
- Networking with suitable groups to generate business opportunities
- Attending suitable events and exhibitions to create new relationships

Attending product training and skills development events
**Essential skills**:

- Strong sales skills
- New business experience
- Presentation skills
- Great negotiator
- Ability to clearly communicate verbally and in writing
- Attention to detail
- Knowledge of: connectivity, hosted telephony, mobile telephony, networking

It’s an exciting time to join our growing team We have an enviable collaborative culture and really value our staff. We recently won ‘Best Company to Work For’ at CRN Sales & Marketing Awards and ‘The Workplace Award’ at the Comms Business Awards. Join a company that will invest in you.