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Customer Service Advisor

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Sheffield, United Kingdom SSB Group Full time

_Customer Service Advisor - Retentions _
SSB Law are leaders in dispute resolution specialising in Clinical Negligence, Personal Injury, Professional Negligence, Japanese Knotweed Litigation, claims for Defective Cavity Wall Insulation, Data Protection, Financial Misselling, Timeshare Misselling, Housing Disrepair and many other innovative ranges of Commercial Dispute Resolution.

**The Role**

The role requires:

- Completion of outgoing calls and other methods of contact to any clients who have entered the retention process
- Retain clients who have expressed a wish to cancel their claim or clients who we have been unable to contact
- Monitor all incoming calls to the retention line
- Assist clients with any concerns they have regarding their claim, including explaining funding documents and advising clients when they may be in breach of this of the appropriate next steps
- Referring retention clients onto relevant teams to progress their claim once successfully retained
- Flagging any potential escalated enquiries to relevant Team Leaders and Team Managers

**What we offer our Team**

Our focus is on providing you with the confidence, skills, and resources you need to achieve your full potential. We aim to deliver the best service we can and utilise every opportunity to make a difference, for both our employees and our contacts and clients. Our vision is to employ the best people, have a culture of open communication, and be innovative and dynamic in our approach.

We believe in a culture of understanding and teamwork allowing our people to grow and prosper.

At SSB Group we believe in access to opportunities for all, regardless of skill, education, background: anyone can thrive given the opportunity and support to do soand that’s what we do best.

We offer and competitive salary and in addition you will receive:

- 23 days annual leave (rising to 25 days after 3 years’ service and then to 27 days at 5 years’ service)
- Westfield Health Benefit
- On the job training
- Casual/smart dress code
- Support for a Work Life Balance
- Opportunities for fast track promotion

**Job Types**: Full-time, Permanent

**Salary**: £12,612.00-£17,290.00 per year

**Benefits**:

- Casual dress

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Sheffield, South Yorkshire: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location