Retail Advisor

2 weeks ago

Basingstoke, United Kingdom O2 Full time

Your role

As a Full Time Advisor your role is to be a high performing, self-motivated and engaged team member who is really clear on what great in-store performance and customer service looks like. And working as part of a team to deliver store targets. As part ofa leading brand we offer a differential customer experience. You can play your part in this by getting to know our customers through having great conversations and understanding their needs and what they want so that you can sell the right product and serviceto them. Making every day better for our customers through persaonal experiences that count.

**Responsibilities**:
The main responsibilities of the role are:
Being passionate about o2s products, services and brand and understanding what we offer as a business
Becoming an expert in all things o2
Working to and following our LEAP framework to make sure you are delivering a great personalised experience in store
Delivering store targets - Building a rapport with every customer to create personalised recommendations that can enhance their digital lives and share our Why o2 message
Being aware of your own performance and the team performance and how you can contribute to o2’s success
Using in store systems and working compliantly and adhering to O2 policies and processes
Taking ownership for your own development with support from your Store Leader, Territory Trainers, colleagues and o2 Campus
Supporting the Store Leadership team to open and close the Store
Working with your team to take ownership of the store appearance. Taking pride in where you work
Peer to peer coaching to really share best practice to help others

Skills and Experience Needed

What we look for:
Someone who enjoys making conversations and loves to leave a lasting impression on our customers, making our customers love O2
The ability to build trusting relationships
Someone who is excited by working to targets, deadlines and achieving great results
Someone with an outgoing personality who gets enjoyment from being part of a dynamic team
Someone who has an interest in technology and mobiles and keen to improve that knowledge
Somebody who has the ability to adapt easily to change positively

What we will give you:
**Salary**: £20,576
Superb accreditation programme with ability to earn over eleven pounds per hour
23 days holiday allowance + an additional day to celebrate your birthday
Fantastic induction programme
Learning and Development support
Flexible benefits to suit you
O2 Refresh Staff Deals for your mobile, tablet and connected smart watch
Discounted Virgin Media bundles
Friends & Family deals across both O2 and Virgin Media
Buy or Sell up to 5 days holiday
Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more
Plus many more benefits

Additional Information:
Hours: 38 hrs (Full flexibility required)

Within our Stores, flexibility is essential for us to operate our business and meet customer demands and we will at times, have needs where we require our people to work additional hours on top of their standard contract.
Our Stores Flex contracts are split in to weekly contracted hours plus 25% additional overtime per week (should it be required). If there is a requirement for you to do this, we will give you 4 weeks’ notice so you can make the necessary arrangements or plansto help you work the hours that we need.
We offer a competitive salary and some great rewards, including life cover, health care, good holidays and lots of flexible benefits too.

We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.

Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus.

We also believe a great work-life balance is important, so we’re open to considering part-time and flexible approaches to working. Like to know more, feel free to raise it.

Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places.

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