Group and Events Coordinator

7 days ago

Manchester, United Kingdom Melia Hotels International Full time

_**“Whatever story you choose, you are the star”**_

**Job title**: Group and Events Coordinator

**Hotel**: Innside by Melia Manchester (M15)

**Job type**: Full time/Permanent

**Salary**: Competitive

Offering a fresh approach to hospitality **Innside by Melia Manchester** is our 4* lifestyle hotel with close proximity to the cosmopolitan shopping area and business district in Manchester City Centre. Boasting 208 bedrooms, 5 conference rooms, and a wellness suite complete with gym, sauna, and steam room, Innside Manchester is the perfect choice for both stylish business travellers and unique leisure guests.

**Job Summary**: Responsible for the planning and coordination of groups and events in the hotel, assisting meeting organisers, booking agents, or clients directly and ensuring that quality and service standards exceed customer expectations at all times. The Group and Events Coordinator will prepare price quotes for all group requests for social events as well as responsible for full contract and planning for any short lead enquiries that have an arrival date within 14 days of enquiry. The aim will always be on generating the greatest amount of business both for food and drinks services, meeting rooms, and other hotel services and ensuring an excellent client experience.

**Duties and responsibilities**:

- Coordinate all the operational details of groups and events, efficiently communicating to all the departments involved to ensure requirements are successfully met.
- Completion of BEO’S, distributing them at least 7 days before the arrival of the group or the date of the event.
- Responsible for group room blocks from DEF contract stage including input of rooming lists, correct routing instructions, ensuring that VIP reservations are highlighted accordingly, allocating correct room types and traces are assigned where necessary to give front office a clear overview of incoming group room blocks.
- Receive the group file from the Group Sales Executive, reviewing the contract, the programme and any blocked rooms.
- Analyse customer needs in order to start the upselling of food and beverages and services to maximise sales and profit.
- Update the Focus Lead and proposal should the booking revenues significantly change during the planning process.
- Collation of Mice Survey data for post event feedback.

**Criteria**
- Previous experience in similar role.
- Experience working in branded hotel environment.
- Knowledge of Opera PMS / Opera Cloud desirable but not essential.

**Join our Company Your Benefits include**:

- A competitive salary and incentives
- Excellent discounts through our global My Melia Reward programme for you, your family and friends
- A health cash plan to claim money back and access lots of ways to support your physical and mental wellbeing
- Perkbox, with access to 1000s of deals and discounts
- Complimentary gym access to support your physical wellbeing (some restrictions at peak times)
- Lots of opportunities to develop and progress as part of our global family Melia Hotels International
- Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth
- An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as "We're Social" is one of our values
- Complimentary meals on duty

**What will it be like to work for Meliá Hotels International?**

**Meliá Hotels International** is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

At **Meliá Hotels International** you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story.
- We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company._

If you want to know more about **what it's like to work with Meliá**, follow us on:
**INSTAGRAM - TWITTER - LINKEDIN - FACEBOOK**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Referral programme
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location

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