Insurance Practitioner Apprenticeship: Peterborough

4 days ago


Peterborough, United Kingdom RSA Full time

Let us help you take the next steps to a rewarding career in Insurance.

We’re looking for those of you who are self-motivated, excited by a challenge and ready to make an impact in our business. As part of the Bright Futures Programme, you will join our 18-month Insurance Practitioner Apprenticeship that will drive you to fulfil your potential.

We’ll encourage the development of your insurance knowledge and customer service skills to enable you to support all our customers through their claims journey.

**Role Requirements**

As careers go, working within Insurance Claims is amazingly satisfying and by joining our programme you will have the chance to experience it for yourself.

We’ll support you to achieve your Certificate in Insurance (Cert CII) from the Chartered Insurance Institute (CII) as well as giving you access to excellent benefits as part of your career development, including:

- Dedicated Talent Coach & RSA mentor
- Dedicated study time each week
- A comprehensive development plan that includes technical and behavioural skills
- Facilitated Learning & Development workshops plus guest speaker sessions
- Quarterly networking and community events
- Sessions on well-being and emotional fitness
- Annual volunteering opportunities as part of the programme’s giving back pledge

**Responsibilities**

In this Apprenticeship role, we’ll support you to:

- Deliver good customer outcomes and improve customer experiences across all our relevant Claims journeys
- Manage customer and third-party interactions in a friendly and efficient manner
- Deliver high standards of customer satisfaction, in line with processes & procedures
- Liaise with internal and external suppliers to ensure timely delivery of goods and services
- Register or handle cases to progress claims in line with established standards
- Assess claims against relevant criteria and experience to identify any potential issues
- Use approved suppliers to ensure repair, replacement and supply of goods and services to customers and third parties

**The Individual**

We want your individualism, capability, and ambition to shine through. If you have a zest for learning and a willingness to invest time to become a qualified insurance professional, then that’s a real advantage.

You will need: 5 GCSE's including Maths & English at (Grade C or level 4-9) plus 96 UCAS points from A levels or equivalent.

The best attributes to have for this role are:

- A keen interest in financial services
- Positive communication style and flair - confident to engage and build strong relationships with customer
- Well organised with attention to detail
- Proactive and enjoys working as part of a team

If this is the challenge you’ve been waiting for, start your RSA journey here

**About Us**
A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We have a diverse mix of customers, and we want our employee base to reflect that.

We encourage inclusive environments where our people can always give and show the very best of themselves and harness the power of our diversity. If you require flexibility in when, where, or how you work, we’d love to hear from you.

Job Reference: UK000402



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