Medical Secretary

7 days ago

Manchester, United Kingdom Peterloo Medical Centre Full time

**Secretary / Receptionist**

Job Title Secretary / Receptionist

Responsible To Senior Receptionist / Practice Manager

Responsible For N/A

Receptionist Duties
- As a medical receptionist you are in a position of trust. You will be the first contact for patients or visitors attending or telephoning the Surgery and along with your colleagues will be expected to maintain an efficient, helpful and confidential reception service.
- Each member of the reception team will have responsibilities assigned to them, sometimes on a daily basis, i.e. front desk or telephones, but also on a more permanent basis. Most of the work however has to be conducted on a team basis and you and other members of the team will be expected to assist one another when help is needed and take a full part in the general work.
- Attend monthly staff meetings
- Ensuring all TV screens in waiting rooms are turned on/off at the start and end of each day.
- Any other reasonable duties that may be assigned to you by the Assistant

Practice Managers from time to time.

Front Desk
- Welcome and record patients arriving to see the Doctors, Nurses, HCA and visitors
- Making appointments
- Signposting patients to the appropriate services using the template via F12
- Give out repeat prescriptions / letters / blood forms etc.
- Help patients wanting to notify change of address or personal details
- Answer patient queries.
- Writing prescriptions in the pharmacy book
- Putting away prescriptions and specimen forms awaiting collection from patients.
- Tidy waiting area after each morning, afternoon and evening session
- Assist patients wanting to register as patients, make prescription requests and queries or asking for test results.
- It is not appropriate for this duty to deal with lengthy questions or queries on the front desk. The appropriate duty or a receptionist from the office should be called upon in such cases to assist.
- Responding to the needs of doctors, nurses and HCA during surgery
- Collecting payments from patients for non-NHS services
- Dealing with general enquiries.
- Taking deliveries and notifying the appropriate person
- Dealing with specimens handed in by patients
- Ensuring visitors are recorded in the visitor book, and that they have read the visitors fire policy.
- Ensuring the Front Desk is kept fully stocked
- Franking outgoing post

Telephone Duties
- Deal with all telephone calls and transfer calls if appropriate
- Making appointments
- Signposting patients to the appropriate services using the template via F12
- Giving out results
- Taking and recording home visit requests
- Dealing with general enquiries
- Respond to doctor’s enquiries and requests for chaperoning
- Contacting other providers
- Booking ambulance transport as and when required

Adhoc Work
- Scanning
- Weekly review of the Cancer referral folder
- Dealing with tasks sent by doctors and nurses on a daily basis.
- Stock consulting rooms on a monthly basis and ad hoc as the doctors request items.
- Making up medical records
- Assist with all recall systems e.g. Flu Season, Chronic Disease as needed.
- Booking Interpreters for patients as and when required.

Secretarial Duties
- Managing the secretarial work, audio typing and recording referral letters.
- Assisting in the online booking of hospital appointments using the choose and book / eReferral system.
- Processing procedures for Solicitors and Insurance company requests for patient information and statutory agency forms.
- Communication with the practice team and attached community staff
- Deal with any GP requests regarding patient referrals by liaising with external agencies i.e. appointment queries, results, outstanding correspondence.
- To provide accurate and good quality medical secretary support for GPs and staff
- Recording of patient referrals and other data on the clinical system
- Keep records of referral procedures and keep updated record of secondary care access for all clinicians
- Process and dispatch outgoing mail promptly and appropriately
- To make appointments for private medical assessments with GPs on a rota basis.
- Process the medical record requests within the agreed time period, keeping an accurate log of where each request is up to.

General Responsibilities
- In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare

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