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Infrastructure Engineer

2 weeks ago

Oxfordshire, United Kingdom PLANET RECRUITMENT SERVICES LTD Full time

Job Title: Infrastructure Engineer

**Salary**: £45k

Location: Milton Park

Dynamic: Remote working - Occasional visit to the Milton Park office

The Infrastructure Team are tasked with supporting, maintaining and improving our MSP clients core infrastructure and taking high-level escalations from the support team.

Key Responsibilities:

- Manage incident and request tickets ensuring established SLA's are met
- Provide an escalation point for Desktop Support team and Infrastructure Engineers
- Monitor and maintain client's Infrastructure and systems
- Proactively respond to monitoring alerts and notifications

Role Activity:

- Providing support to clients on both infrastructure issues and escalated desktop support issues when required, managing client expectations and advising on technical resolution
- Producing and implementing change requests for both internal and external requests
- Monitor dashboards and reporting and respond to situations as they develop
- Communicate daily to clients with open tickets
- Produce data and input on client environments to aid in the development of client roadmaps
- Participate in ongoing internal training programs
- Working with client's 3rd parties' suppliers and vendors when appropriate
- Support the delivery of client's projects
- Maintain infrastructure asset register and configurations
- Travel to client sites as and when required to provide support and/or installations and meetings
- Adhere to all company policies and procedures
- Undertake any other reasonable duties as required to meet the needs of the business

Person Specification:
Minimum:

- Microsoft Server OS experience and/or certification (management, maintenance and deployment)
- 5+ years experience working with medium to large networks
- Excellent communication skills
- Excellent troubleshooting and problem resolution skills
- Excellent client service
- Positive attitude to work
- Strive to continuous improvement
- Able to work independently under pressure
- Able and willing to supervise and support Infrastructure Engineers in Infrastructure Team Lead's absence
- Minimum of 5 years' IT experience in a corporate or services environment
- Driving license and own transport essential

Desirable:

- Experience or certification in any of the following technologies
- Watchguard, Fortigate, Sophos, Smoothwall firewalls
- HPE/Aruba, Cisco, Dell switching
- VMWare ESXI & Microsoft Hyper-V
- Ubiquiti wireless
- Mimecast, Barracuda mail filtering
- Veeam Backup & Recovery
- Azure/AWS cloud IaaS
- Previous experience of infrastructure project delivery and infrastructure management
- Previous experience in an MSP environment

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.