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Senior Relationship Manager

2 weeks ago

Essex, United Kingdom Office Angels Full time

**Senior Relationship Manager**

**Based: onsite office in Dagenham, Essex**

**Salary: £34,000 OTE (£32,000 basic) with bonus aligned to customer satisfaction/maintenance KPIs**

**Working Hours**:

- Monday to Thursday - 9:00am - 6:30pm
- Friday - 9:30am - 5.30 pm
- Saturday* - 9:30am - 4:30pm
- For every 2 Saturdays worked in a month you are awarded 1 lieu day

**Company benefits include**:

- Great compensation package
- Financial support in gaining qualifications
- Access to our company wide incentive schemes
- Through the companies dedicated Talent Development team you will have access to a range of in person and online training programmes that will support you in your role and in your longer term career development
- Gym membership discounts
- Cycle to work scheme
- Discounts on the High street - restaurants, retail, flights, and technology
- Life Assurance

**Based on site**

Do you want to work for London's largest independent property services group?

They have one of the largest teams of qualified chartered surveyors and valuers in London and provide a whole range of services for corporate and private clients. Their employees are at the heart of their business and help to drive their success by supportingeach other and providing exceptional service with care in order to achieve the right results with integrity. They pride themselves on working in collaboration and valuing experience as well as encouraging new thinking.

**Job purpose**

To ensure that the properties within your portfolio are effectively and productively managed on behalf of our clients. You will ensure that the properties are properly maintained in accordance with our client agreement and KPIs, that they meet all legalcompliance requirements and you provide excellent customer service that at least meets the requirements of our terms of business and engage with residents to create a sense of community within the development.

You will be the main contact for all tenants at all times and therefore a key ambassador.

To consistently meet and, where appropriate exceed the KPIs assigned to your property management portfolio.

**Overview**
- Oversee the Property Management operation onsite
- Provide mentorship and guidance to other another Relationship Managers
- Provide KPI data to Head of Portfolio Asset Management
- During lease-up phase, duties will expand to assist the lettings and block function as required
- Main point of contact for the tenant and will liaise with all other departments on the tenant's behalf including; block management and client accounts
- Inventory preparation o Inventory Check-in and check-out
- Key handovers o Distribution of Welcome boxes
- Arrange handyman pre tenancy MOT o Customer move ins (intro to house, portal, keys, tenant charter, meter readings)
- Feedback possible tenant breaches to lettings team and Owner
- In tenancy maintenance management and procurement of works, including block reactive maintenance
- Checking all pre-tenancy works
- Mid-term, pre tenancy and end of tenancy inspections
- End of tenancy maintenance management and deposit release o Management of handymen spend
- Renewal of compliance documentation o Proactive management of snagging and defect works
- Build good rapport with tenants on behalf of the brand
- Manage process of returning the tenants deposit
- Handle and attempt to resolve complaints o Health and Safety Management
- Approval of contractor and handyman invoices

**Professional skills and experience**
- Has a track record of success in a similar role within the property management function of a
residential lettings agent or build to rent operator.
- Has a full understanding of and is used to working under the regulatory framework the
business operates in.
- Has experience of successfully managing third party contractors and manages projects
effectively.
- Has NFoPP Level 3 Technical Award in Residential Letting and Property Management
- England and Wales
- IT literate - Word, Excel and preferably experienced in using a relevant CRM system.
- Clear and concise communication skills particularly over the telephone.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.