I.t Technical Support I
2 weeks ago
**Company Summary**
Sorenson Communications, Sign Language Interactions, and Sign Video are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions and understand that everything we do to facilitate communication creates connections and enhances relationships between people.
**Job Summary**
As I.T. Technical Support, you will be expected to provide 1st line support to our customers, staff, interpreters and business partners and British Sign Language users. You will also be responsible for maintaining accurate CRM records, trouble-shooting IT issues as they arise. You will be part of a global IT support team so will be providing remote support also. You should have an appropriate knowledge of using a range of technologies: including Micorsoft, Apple (macOS/iOS), Android, Telephony systems. House
- keeping of all in house technologies to ensure they are up to date with appropriate maintenance of equipment within our offices. You will be expected to work within a shift rotation pattern as part of the IT team.
**Salary**
£25K+
**Essential Duties & Responsibilities**
**_ Desktop support_**
- Enable to do some configuration work on the VRS Platforms’ backend after training provided
- To prioritise and address customer IT feedback in order to meet internal or external deadlines
- To meet deadlines promptly and inform the Head of IT if the deadlines cannot be reached
- To support users that are either on-site or remote
- To maintain accurate CRM database records for support queries & adhere to IT support delivery principles- To take ownership of service user (customer) problems and be proactive when dealing with service user issues
- To log all calls on the call logging system (CRM)
- To respond to all enquiries from customers and help them resolve any hardware or software related problems
- Support users in the use of supplied and/or third party equipment by providing necessary training and advice
- To escalate more complex calls to the Head of IT and/or our external contractors, following up at all stages to ensure a full solution has been delivered and all details logged within our systems
- To liaise with customers IT support personnel to ensure external technical support is provided when this cannot be resolved in house
**_Other support_**
- Liaise with the Sales team to provide updates on new customers and services
- Carry out daily customer systems checks, reporting to Head of IT where necessary
- Ensure accuracy of provisioning of hardware and/or software and test in-house prior to dispatch
- Carry out in-house system testing of our networks - both internal and external on a regular basis
- Hold responsibility for in-house system back-ups
- Undertake research and testing of new products/software and reporting back to the business on these findings
- Carry out any other reasonable IT functions, as directed by the Head of IT
- Rotational oncall shift for Evening and Weekends
**Supervisory Responsibility**
No supervisory responsibilities
**Travel Requirements**
Less than 25%
**Education**
A-level/Higher/Degree level
**Experience**
2+ years
**Knowledge, Skills, and **Abilities**
- Previous I.T. customer support (face to face, online and/or telephone) experience required in a similar environment.
- Strong troubleshooting skills and the ability to creatively resolve issues by drilling down the root cause
- Working knowledge of IT networks and systems (i.e. Windows, Server 2012r2, Mac OS X, iOS, Android).
- Experience with Windows, SBS and Server 2012r2 operating systems desirable.
- Basic understanding of PC hardware setup and configuration.
- Hands on approach and a willingness to learn.
- Flexibility & the adoption of a proactive approach at all times.
- Ability to communicate in British Sign Language would be useful.
- Telecom knowledge such as SIP or h323 desirable.
- Salesforce knowledge desirable and other CRM familiarity useful.
- High level of proficiency with Microsoft Excel is essential.
- BSL Fluency
**Working Conditions and Physical Requirements**
- Physical Demands
- Able to sit/stand for a long period of time in an office environment
- Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components.
- Regular and predictable attendance required
- Positive attitude, team player, good interpersonal communication skills and able to work across company departments
- This position has access to highly confidential, sensitive information relating to the employees and customers of Sorenson Communications. It is essential that applicant possess the requisite integrity to m
-
EC&I Manager
12 hours ago
Glasgow, Glasgow City, United Kingdom ATTB - The Big Jobsite Full timeAstute's Power team is partnering with a large-scale European Engineering and Construction company to recruit an EC&I Manager to oversee the Electrical, Control & Instrumentation scope on 12 months for its Scotland site.The EC&I Manager role comes with a competitive rate per day.Key skills:Lead and manage the EC&I engineering scope for the new EfW plant,...
-
C&i Designer
2 weeks ago
Glasgow, United Kingdom Carbon60 Global Full timeI am currently recruiting for a C&I Designer with experience in designing instrumentation installations in an offshore petrochem environment, to join my Client's team on a perm staff role in Scotland. The role will cover global projects averaging between $10M - $60M and the C&I Designer will be expected to travel worldwide, as required. The C&I Designer...
-
Technical Support Coordinator Gas Turbines
2 days ago
Glasgow, United Kingdom Rise Technical Recruitment Limited Full time**Technical Service Coordinator (Gas Turbines)** **Glasgow, commutable from: Johnstone, Paisley, Barrhead, Newton Mearns, East Kilbride, Renfrew, Clydebank, Bearsden, Bishopbriggs, East Kilbride, Hamilton, Belshill, Motherwell & all surrounding areas** **£45,000 - £55,000 + Bonus + Private Healthcare + Career Progression Opportunities + Excellent Company...
-
E&I Supervisor
5 days ago
Glasgow, Glasgow City, United Kingdom Dalkia Full timeAt Dalkia UK, we are dedicated to delivering innovative technical solutions to create a better society and contribute to a Net Zero UK. With a team of 4,000 experts and advisors, we partner with clients and communities on some of the country's most exciting and challenging projects. Our expertise spans energy, engineering, facilities management, and...
-
Desktop Support
23 hours ago
Glasgow, United Kingdom Saint-Gobain UK & Ireland Full timeAt Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 6 consecutive years. If you want to know what it's like to work for a top employerthat is working hard to make the world a better home; then please read on to find out more about...
-
Technical Building Consultant
2 days ago
Glasgow, United Kingdom NHBC Full time**Build your career with us....** We’re looking for an enthusiastic **Technical Building Consultant**. This is a new role and an excellent opportunity for the right person to make it their own. **Recruiting in Glasgow and surrounding areas.** If you’d love the opportunity of working on interesting and technically challenging new build housing and...
-
Building Services Consultant
2 days ago
Glasgow, United Kingdom Integrated Environmental Solutions Full time**Glasgow**: **References number #2034** **The Role**: Technical Support requires a Support Consultant to add to the existing team in the UK to provide direct high-quality guidance to our global user base in order to advise on effective use of the IES software products in order to meet project goals and deadlines. The Support Consultant will have the...
-
Principal Electrical Engineer
5 days ago
Glasgow, United Kingdom ZipRecruiter Full timeJob DescriptionYour new companyOur client is one of the largest, most successful international multidisciplinary consultancies in the world, with offices across the UK and teams based in Glasgow and Edinburgh.Their EC&I team plays a leading role in helping the UK achieve their 2050 Net Zero targets, ensuring a mix of secure and sustainable energies can meet...
-
Principal Electrical Engineer
5 days ago
Glasgow, United Kingdom Hays Full time2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Our client is one of the largest, most successful international multidisciplinary consultancies in the world, with...
-
Software Engineer I
5 days ago
Glasgow, Glasgow City, United Kingdom Verimatrix Full timeAs a Software Engineer, you build the products we sell to customers.You are a problem solver able to turn requirements or designs into an operational, high-quality product.At this level, you primarily focus on a single product area or set of features, with potential involvement in cross-team collaborations.You welcome input and feedback from peers and other...
-
Technical Sales Engineer
2 weeks ago
Glasgow, United Kingdom Rise Technical Recruitment Limited Full time**Technical Sales Engineer (Scotland)** **£35,000 ( Dependenton Experience) + Training + Pension + Company Car / Allowance + Excellent Benefits** **Covering the whole of the Scottish mainland** **Ideally you'll be based in one of the following locations: Glasgow, Edinburgh, Erskine, Stirling, Kinross, Perth** Are you a Sales Engineer with good technical...
-
Senior C&i Designer
7 days ago
Glasgow, United Kingdom Mott MacDonald Full timeOur Energy unit deliver projects to a wide range of clients across the defence, existing and nuclear new build industry. Due to recent project wins and continued growth of our business, we are recruiting a Senior C&I Designer to join our team. The work will involve leading the production of C&I designs in line with project requirements, as well as providing...
-
De&i Administrator
2 weeks ago
Glasgow, United Kingdom Pertemps Network Group Full time**Job Description**: Are you an HR professional with a keen interest in DE&I? This is an excellent opportunity to join a market leading business to support them with a range of key DE&I projects. You will work as part of a specialist HR team providing general administration in the areas of talent and Diversity, Equity and Inclusion. You will organise and...
-
De&i Administrator
2 weeks ago
Glasgow, United Kingdom Pertemps Glasgow Perms Full timeAre you an HR professional with a keen interest in DE&I? This is an excellent opportunity to join a market leading business to support them with a range of key DE&I projects. You will work as part of a specialist HR team providing general administration in the areas of talent and Diversity, Equity and Inclusion. You will organise and coordinate a range of...
-
Technical Consultant
3 days ago
Glasgow, Glasgow City, United Kingdom be Full timeTechnical Consultant Location : Glasgow (Hybrid working available) Salary : Competitive + Benefits Job Type: Full-time Our client is a leading IT services provider looking for a Technical Consultant to deliver expert solutions to business clients. Key Responsibilities: Provide IT consulting services to clients across various industries. ...
-
Dio - Technical Support
2 weeks ago
Glasgow, United Kingdom Ministry of Defence Full time**Details**: **Reference number**: 191323 **Salary**: £53,500 + substantial pension and benefits **Grade**: Grade 7 **Contract type**: Permanent **Business area**: MOD - Defence Infrastructure Organisation - COO (Major Programmes & Projects) - Portfolio Office and Defence Estate Optimisation **Type of role**: Engineering Project Delivery **Working...
-
Technical Heating Surveyor
2 weeks ago
Glasgow, United Kingdom Rise Technical Recruitment Limited Full timeTechnical Heating Surveyor Britain Wide £35,000 - £40,000 DOE + Company Van + Fuel Card + Progression Opportunities + Pension + Holidays Are you an experienced Plumber with an Air Source Heat Pump qualification who is looking to grow their career in the booming Renewable Energy industry, with a rapidly expanding business that is tied to a number of...
-
Glasgow, United Kingdom Snc-Lavalin Full timeSenior / Principal / Lead C&I Engineer – Net Zero EnergyJob DescriptionLet's secure the future of energy.You might know us for the great work we do across our wide variety of projects. We're proud to say it's thanks to our people's diversity of thought, expertise and knowledge. And when you join us, you'll be a part of this genuinely collaborative...
-
Support and Improvements Analyst
7 days ago
Glasgow, United Kingdom Emprego UK Full timeACCA is committed to a workplace culture which is inclusive, diverse, human and connected. **ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.** We're currently looking for a Support and Improvements Analyst on a full time fixed term contract for 6 months. This position sits within the IT Department based in...
-
Technical Manager
3 days ago
Glasgow, Glasgow City, United Kingdom D R Newitt Full timeJob Description If you are looking for your next top Technical job, and you would prefer to join a profitable branded food company, and you will be able to think strategically, and long-term (because it's privately owned), and act with real autonomy – then this could be the job for you. We are in search of an individual who deeply aligns with the...