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Sales Administrator

2 weeks ago

Fareham, United Kingdom Ridown Group Full time

**As a Sales Administrator, you'll have a key role within the Business Mobile team of a rapidly growing business, **supporting the team with administrative tasks, and ensuring the smooth functioning of sales operations.**

**The Details**:
Location - Fully office based with our fun and vibrant team in Whiteley, Hampshire (near Lidl)

Hours - Full-time 40 hours per week, Monday to Friday 8:30am - 5:30pm (no evenings, weekends or bank holidays)

Holiday - 29 days per year PLUS additional 'MyTime' leave for late starts, early finishes, long lunches, appointments

Salary - £24,000 per annum

**Who are we?**

Hosted deliver cutting-edge digital and cloud technology to businesses of all sizes looking to revolutionise their IT infrastructure and communications, working with companies such as 23.5 Degrees, Starbucks' largest UK franchised business partner. Our team is passionate and focussed on delivering outstanding service throughout a wide range of industries - all of which benefit from our decades of experience guiding businesses to powerful solutions that transform the way they work.

**What are we looking for in you?**
- Strong organisational and multitasking abilities.
- Excellent written and verbal communication and interpersonal skills.
- Customer-centric mindset.
- Proficiency in using CRM software and other relevant tools.
- Exceptional attention to detail and accuracy in data entry.
- Knowledge of sales processes and customer service principles.
- Proactive decision-making skills and prioritising ability.
- Ability to work collaboratively within the team as well as independently.
- Excellent time-management skills and ability to work under pressure towards tight deadlines.
- Comfortable in a fast-paced environment.
- Positive can-do mindset.
- Well-presented at all times.
- Enthusiastic, infusing own unique personality into every customer interaction.

**What you'll be doing**:

- Providing administrative sales support to the Business Mobile team, handling all customer enquiries efficiently.
- Data management, maintaining accurate and up-to-date customer and sales records ensuring data integrity.
- Communicate with customers regarding order status, product information and other relevant details.
- Generate reports, analysing data to identify trends and opportunities.
- Process sales orders accurately and efficiently.
- Provisioning of mobile orders.
- Coordinate logistics and dispatch of hardware to arrange for timely product delivery.
- Track and monitor order fulfilment to ensure customer satisfaction.
- Manage and organise sales-related documents, contracts and agreements.
- Schedule meetings and appointments for the sales team.
- Assist in the onboarding of new sales team members to ensure they have access to necessary resources and information.
- Assisting customer at and after point of sale, including welcome call and verification summary, handling any queries.
- Partner support, including utilising feedback to drive continuous improvement in products, services and the overall customer experience.
- Continuous learning, keeping up to date with advancements in telecommunications technology, industry trends, and best practices.

It's not all work and no play in Hosted, we know how to have a good time As part of the Ridown Group, you could join us for quarterly events that range from epic karaoke battles to friendly bowling competitions, chef-catered BBQ's, or even a day at the exhilarating Goodwood races. And if that's not enough, our team lunches and Friday drinks at the on-site bar will keep your spirits high

**What else can we offer you?**
- Quarterly group-wide social events
- Referral bonus scheme
- Onsite bar to enjoy on a Friday with the team
- Your birthday off work
- Additional leave for each year you celebrate an anniversary with us
- 'MyTime' allowance for appointments, starting later, finishing earlier (no need to use annual leave)
- Free gym membership and complimentary Myzone Switch heart rate monitor with team challenges, prizes and incentives
- One-team, win-together culture
- Company pension
- Discounts on mobile phones and broadband

**The Ridown Group Way**:
We encourage working from the office because we believe the best way to achieve our goals is together as a team. As part of the Ridown Group companies, we provide a better environment to work productively and an opportunity to build close relationships with colleagues. Together with in-person training, mentoring, and access to working with more senior colleagues, we encourage learning by osmosis from more experienced colleagues. We work together as a team with a ‘win together’ attitude.

**Think Kaizen **- Making daily improvements for long-term success. Kaizen is a Japanese philosophy that’s about constant improvement - the small daily steps forward that make a big difference. It’s how we achieve greatness within our teams and for our customers too.

**Be Respectful **- promoting a positive and respectful culture