Bodyshop Advisor

Bodyshop Advisor

Are you looking for a fantastic career in the Motor Trade with a Top Franchise and Group? Are you at you best when in front of a customer building great relationships and giving great advice? Are you self-motivated, organised and committed to delivering exceptional customer experience? Then our Bodyshop Advisor role within our team at Sytner Land Rover in Knutsford could be the role for you.

An exciting and rare opportunity has arisen to join our fantastic team at Sytner Land Rover Knutsford as a Bodyshop Advisor. At Sytner Land Rover you will work with a fantastic team in delighting our customers and getting it right the first time

Your role will include learning all of the below:

- To be the initial interface with the customer for all accident repair enquiries.
- To follow a clear Customer service process to ensure a consistent quality service is provided
- To inspect customer vehicles and provide an initial quotation for repair
- To review service customer vehicles and quote for cosmetic or alloy wheel repair
- Organise and book all repair work as well as Face to Face collection & Delivery
- Organise customer loan cars in conjunction with Bodyshop procedures
- Liaise with Customers, Insurance Companies and service providers to ensure all financial and repair formalities are effectively completed to the satisfaction of all parties.
- Inspect repaired vehicles on return to our retail centres to ensure quality of workmanship
- Take opportunities to promote and provide additional Company services and products.

This is a full-time role so to ensure we provide our customers with the highest possible levels of service. Full training will be provided along with full Management support.

**About you**

Previous experience in this field is essential. This is a customer service-focused role that would suit a forward-thinking, people orientated person. You must have excellent communication skills and a good telephone manner as the majority of authorisations are negotiated over the telephone.

**Why Sytner?**

Sytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package.

We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that:
Additional Holiday

Industry-leading Maternity, Paternity and Adoption Pay

Bespoke Flexible Working Solutions

Enhanced Long Service Awards

Discounted Car Schemes

High Street Discounts

At Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

Unsure? Read on

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.