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Regional Technical Manager

2 weeks ago

South West England, United Kingdom Atalian Servest Full time

**Job Reference: CL/PC/08-12/756/4**

**Job Title: Regional Technical Manager**

**Location: Mobile Southwest/Midlands - _Applicants must have the right to work in the UK_**

**Salary: Competitive**

**Contract: Permanent**

**Hours per week: Monday to Friday - 08:00 - 16:30 - 40 hours per week**

**Business Overview**

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

**Job Overview**

We are currently recruiting for Regional Technical Manager to join our passionate and driven team based at our client’s site in Mobile South west/Midlands.

The role of the Regional Technical Manager is to oversee the delivery of the National Technical Solution, covering a specific regional area of the UK. The RTM will be accountable for end-to-end service delivery of maintenance, reactive and works and customerrelationship ownership. The role will have accountability for Health & Safety performance and high focus on ensuring that all works are delivered: safely, on time, within budget and to the required quality standards through a pool of multi-disciplined engineeringoperatives

Internal colleague & customer relationship management is a key part of the role, to support current and emerging requirements within client organization and be part of a team which delivers an excellent customer experience.

**Benefits**
- Access to Wagestream - a financial well-being tool
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards

**Key Responsibilities**:

- Responsible for regional service delivery including risk and compliance in electrical, mechanical and life safety systems to circa 160 sites and 10-20 engineers
- Principle point of contact for all technical and operational escalations including incident & failure management
- Management of all planned maintenance and reactive works within the region
- Project management of minor works
- Provide technical and operational support to the helpdesk and support service functions
- Ensure workforce compliance with digital tools including Concept and Bluehook technologies
- Quotation and execution of spin-off works
- Lead by example in the culture of safety, opportunity, inclusiveness, and diversity
- Deliver a contract which achieves 100% statutory compliance
- Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration
- Managing the performance of all direct engineer reports on both a formal and informal basis including employee engagement, motivation, performance and absence management
- Ensuring that all employees have the appropriate skills, knowledge, experience training and qualifications to fulfil their role
- Ensuring that all direct and indirect reports are aware of their responsibilities with regard to the Health & Safety, Environmental, Sustainability and Quality policies

**About You**:

- Experience of working in a similar role for a Hard Services service provider
- Strong technical engineering background working in a fast-paced hard services environment
- Core technical qualification in Electrical, Mechanical or Building Fabric services
- Understanding infrastructure such as UPS, BEMS, LV/HV systems
- Demonstrate an understanding of the legislative requirements that impact the client’s property
- Relevant H&S qualifications for the position (IOSH, NEBOSH, SMSTS)
- Good communication skills including presentation and written report writing
- Excellent PC skills, including CAFM System (Concept, Maximo etc) Teams, Sharepoint, Excel
- Full driving licence
- A decisive individual with the ability to work well under pressure
- Strong management skills and ability to form collaborative working relationships and communicate with a large and varied delivery team
- Self-motivated and enthusiastic, with good time management and leadership skills.
- A creative thinker, with the ability to develop a solution as well as analyse the problem

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

**Diversity & Inclusion**

We are an equal-opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.