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Night Shift Customer Service Advisor
2 weeks ago
**Are you a night owl that loves to work through the night and have the day to themselves? Maybe you’re studying, have caring responsibilities, or simply want to add to your income? Well, we might have just the role for you**
**We are looking for a new Night Shift Customer Service Advisor on a part time basis, working Friday, Saturday & Sunday, 11pm - 8am. Please note that this is an office-based role in Whitely, covering the above hours.**
**Who Are We?**
We are The Innovation Group - for over 20 years we have worked with the world’s leading insurance companies to transform their claim management processes and manage their customer experience, and we are growing
**Why Us?**
- Starting salary of £10,882 - £12,168 for this part time role (24 hours per week)
- 25 days annual leave plus bank holiday, AND the option to buy and sell up to 3 further days (pro rata)
- Fantastic internal progression opportunities
- Flexible benefits, including dental cover, retail discounts, travel insurance and Virgin Experience Cards
- Plus many more
**The Role**
As a Customer Service Advisor, your aim is to get our customers back on the road asap following an accident, whether they need a rental car or a repair at a garage, you will be there to deliver excellent customer service throughout their journey
In this role, you will:
- Speak to, and support our customers over the phone, ensuring that they are fully supported, and are back on the road as quickly as possible
- Liaise with various departments to support your customer, arranging hire cars or repairs and that claims are settled
- Take full ownership of the call, answering all queries and keeping the customer up to date
**What Do We Need From You?**
- Customer service experience, ideally within a contact centre or the insurance industry
- Excellent customer service skills, with the ability to empathise with customers and understand their needs
- Ability to work night shifts on Friday, Saturday and Sunday
**Job Type**: Part-time
Part-time hours: 24 per week
**Salary**: £10,882.00-£12,168.00 per year
**Benefits**:
- On-site parking
Schedule:
- Night shift
Ability to commute/relocate:
- Fareham, PO15 7AE: reliably commute or plan to relocate before starting work (required)