Store Manager
2 weeks ago
Zachary Daniels Retail Recruitment Limited are proud to be partnering a leading DIY and home renovation brand. Our client has a nationwide store portfolio and a truly people centric culture that makes the business a great place to work.
Our client is looking to hire a Store Manager who thives in a customer service led role. The successful Store Manager will be appointed as a Regional Installations Manager to lead the Luton region. The Regional Installations Manager role is a fantastic opportunityfor a retail manager to broaden their skill set. You could be a Store Manager looking for the first step into a regional position or an existing Area Manager looking to move into a truly customer focused role. Either way you need to be passionate about service,standards and be able to build relationships with external contractors. Don't worry about product knowledge our client can teach you that
About the role
- Recruit, retain, utilise and lead a network of installation businesses within the region
- Understand and match the needs of our customers, our business and our installers
- Ensure installation businesses are compliant with all appropriate Health and Safety, legislative and business requirements
- Implement a continuous improvement culture within existing Installation Service levels
- Implement and ensure high levels of Customer Service
- Support the management of remedial cost control
- Provide support to the Store Network, National Customer Service Centre, our customers and installers
- Drive and improve installation performance through the Store Management and Design Consultant teams
- Experience of working in a field based, regional management environment or single business unit management experience eg. Store Manager
- Retail / Customer Service experience
- Kitchen, Bedroom, Bathroom, Tiling, Flooring or other installation experience would be an advantage, but is not essential
- Exceptional leadership skills, driven through strong communication and influencing ability.
- Ability to build and maintain effective relationships, working across the business at all levels and managing third party relationships, as an advocate of the Installation Service
- Customer focused with a proven ability to generate enthusiasm across the teams within the region and broader business
- Experience of working in a budgeted controlled environment where costs v benefits are considered
- Valid Driving Licence
- Flexibility in working patterns Whats on offer
Salary of £40,000-£41,000, bonus, company car plus company benefits
BBBH23407
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