Customer Care Operative

5 days ago


Manchester, United Kingdom Great Places Housing Group Full time

Salary: Up to £37,500

**Job Type**: Full Time, Permanent
Location: Manchester Region
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

location Full time

Please note this vacancy will be working across various North West sites and locations.

Customer Care Operative - Terra Nova (TNDL)

Why are you here?
- To support the delivery of completion works on newbuild sites being delivered by TNDL.
- To manage and deliver a wide range of responsive maintenance activities on recently completed homes.
- Report and record maintenance delivery and completion
- Ensure and deliver excellent customer service.
- Achieve a ‘first time fix’ through correct diagnosis, multi-trade working and an effective relationship with the supply chain.

What you’ll be doing
- Liaise with TNDL site based colleagues to assist with finishing works on sites.
- Support the TNDL team with defect resolution on their sites.
- Support the Great Places Affordable Development team to assist with resolution of long term defect challenges including taking responsibility for completing works as required.
- To undertake the correct diagnosis and method of responsive maintenance to achieve a ‘first time fix’ and outstanding customer satisfaction.
- Liaise closely with TNDL and Great Places colleagues with regard to job allocation, data transfer and collection of materials.
- You will provide a flexible responsive maintenance service working 45 hours per week (currently Monday to Friday 8.00am - 6.00pm)
- To provide a high level of customer service at all times, behaving in a respectful, courteous and polite manner to internal and external customers when representing TNDL.
- Working with the supply chain associated with responsive maintenance
- Working with a multi-disciplined services delivery team (within the build environment)

What you’ll need
- Minimum City & Guilds or NVQ level 3 in a trade
- At least three years in the built environment, across multi-trades.
- Evidence of key competencies specifically in the core trades of joinery, plumbing, plastering, tiling and painting.
- Evidence of delivering first class customer service in responsive maintenance
- Use of full range of Microsoft Office
- Ability to complete tasks in an accurate and timely manner when working under pressure
- Attention to detail
- Effective liaison with staff/other stakeholders to give information/find information/resolve problems

REF-203 631



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