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Complaints Co-ordinator

3 weeks ago

Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

East and North Herts are currently recruiting a Complaints Co-Ordinator to work alongside ourComplaints Case Handlers at Lister Hospital.

The Complaints Team is a small dedicated team of staff whose priority is to engage with the complainant or relative as the first point of contact and to maintain good communication until resolution is achieved.

The team have an excellent work ethic and camaraderie. A willingness to go the extra mile to support both patients and staff. Each day is different and being able to self motivate and prioritise when competing tasks present is key to the success of the team. Good communication within the team as we work within timeframes and follow processes, maintaining confidentiality and with a keen eye for detail results in success.

This post involves communication on a daily basis with a range of senior healthcare professionals who have been designated responsibility of providing information for the investigations.