Senior Credit Controller

2 weeks ago


Edinburgh, United Kingdom Morgan Philips Specialist Recruitment Full time

Morgan Philips Specialist Recruitment are delighted to be bringing to market a brand new Senior Credit Controller for a key client based in Edinburgh.

Our client are a growing commercial real estate with finance based near Haymaker station in Edinburgh and the succesful Senior Credit Controller will be based there on a Hybrid basis.

**Salary**: £30-33,000

Hybrid working (days per week in the office)

**Key Responsibilities**:
Working closely with the other Credit Controller in a team of 2

Assist with training and upskilling Credit Controllers in team

Owning escalations of unresolved issues raised internally and externally

Responsible for Real Estate Management credit control

Ownership for the collection of rents and service charges within a specific timeframe, particularly around lease quarter days

Proactive tenant contact assisting the identification of disputes and potential nonpayers

Drive the delivery of debt collection, meeting departmental KPI’s, SLA’s and internal targets

Work with cashier team to ensure accurate and timely cash allocation

Maintaining tenant ledgers including reconciliations and contact information

Timely management of tenant accounts when chasing debt

Maintaining accurate debt commentary and categorisation

Providing advice to stakeholders on the status of the debt and suggested next steps

Liaising with enforcement officers and solicitors in debt escalation matters

Management of unallocated cash and assistance to clear of income items from the bank reconciliations

Regular and periodic reporting to internal and external clients within excel and system generated reports

Ad hoc reporting to co-ordinate quarter end collections, ensuring excellent control over tenant concessions and managing bailiff instructions promptly after quarter day.

Lead conference calls and meetings with Surveyors, Client Accountants and Clients, to report the status of the debts as well as action plans to deliver a clear debtors ledger.

Manage unallocated cash to ensure refunds are dealt with promptly or allocated appropriately

Deliver performance KPIs over a wide range of criteria, including but not limited to Collection on quarter day, debt associated with terminated tenancies, % of tenants with a clear ledger and credit balances.

Manage the write off and refund process in conjunction with credit controllers and property managers ensuring clear communication of the approvals and co-ordination with the REMA and Property Accounting teams.

Understand the existing processes and proactively identify efficiencies, using this understanding to continually improve our collection performance.

Skills and Experience

Strong organisation skills to prioritise and plan workload

Experience of managing team with a focus on providing development opportunities for staff

Ability to comply with tight deadlines

Ability to escalate appropriately when necessary

Ability to work on own initiative

Works effectively within a team

Demonstrable achievement of KPI’s and internal team targets

Property management knowledge

Experience of high volume collection environment

Excellent excel skills required to be able to deliver reporting and provide analysis.

Experience liaising and working closely with stakeholders at all levels

Excellent communication skills are required, both verbal and written.

Proactive and driven individual that can show a passion and commitment

ICM professional or qualified by experience

07383 087591
Please note you will receive an automated response advising you that we have received your CV.

Morgan Philips Group is a leading provider of recruitment, contract professionals and talent management solutions worldwide.

We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.



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