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Mortgage Underwriting Administration Manager

2 weeks ago

Newbury, United Kingdom Ultimate Banking Ltd Full time

**Role**: Mortgage Underwriting Administration Manager

**Location**: Newbury

**Hours**: 35 hours per week Monday - Friday 9am-5pm

**Start Salary**: £28,644k

Every employer is not the same and who you work for and what that environment looks like is the difference between any job and a great job. Newbury Building Society is different, here are just a few of the reasons why:

- The business is mutual - owned by the people who choose this business for their borrowing and saving needs
- The customer is at the heart of everything, ensuring a consistently first-class experience for new and existing customers
- There is a commitment to support the personal development of employees, whatever their role
- Strong local charity and community partnerships are developed, providing invaluable support
- An industry leader, being the recent winner in the category of "Best Building Society" and "Best Specialist Mortgage Provider" at the British Bank Awards

If you are a strong communicator, with a passion for providing a quality customer experience, you may be ready to challenge yourself in this "hands on" role, leading a busy, dedicated and committed team.

Reporting to an experienced manager, this provides a great personal development opportunity, building relationships and learning from the wider business.

Key Responsibilities:

- Foster an environment of inclusion, helping, encouraging and motivating others to see the benefits of doing a great job
- Recognise and encourage performance excellence, working together to develop positive behaviour and attitude
- Use a logical approach to analysing and solving problems, minimising the risk to the customer and the business
- Set high and achievable standards, engaging with business stakeholders, peers and the team to ensure that day to day activities and projects remain on target and in budget
- Maximise resources and recognise opportunities for continuous improvement for people, processes and outcomes - in both the long and short term
- Manage and adapt to multiple demands, adjusting timelines and expectations appropriately
- Remain calm and be willing to listen to/accept feedback and challenge, communicating where there may be an impact on other business priorities.

**Essential criteria**:

- Experience of working with internal and/or external, customers to ensure the highest quality service experience
- Evidence of excellent written and verbal communication skills
- Ability to demonstrate strong decision making skills
- Experience of working within a Financial Services environment

**Desirable criteria**:

- Experience of managing and coaching an effective team
- Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365
- CeMAP qualified