Receptionist

1 week ago

London, United Kingdom 67 Pall Mall Full time

**About 67 Pall Mall**

With 5,000+ wines representing 52 countries, with 1,200 available by-the-glass, the award-winning 67 Pall Mall is the home of fine wine.

The Club boasts a 17-strong sommelier team, many of whom are winners of several international competitions and elected #1 sommeliers in London.

Members benefit from the low-margin wine list and can store their own wines at the Club in our original 1930s bank vault. They also have access to an impressive events calendar, and much more.

67pallmall.tv, the world’s first 4k wine tv channel, is an extension of the Club, accessible to all both live and on demand.

To be responsible and accountable for the reception team, ensuring the smooth running of all areas and operations of reception. The Head Receptionist is required to have a pro-active mentality, encouraging and motivating their team to achieve the highest level of service for the Members and their guests. Reporting to the Reception Manager, the Head Receptionist should also be supportive of the business as a whole furthering the business in any way they can.

**THE JOB AND WHAT'S INVOLVED**

Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.

**RECEPTIONIST **MAIN DUTIES ARE TO**:

- A receptionist is typically based at the entrance to a restaurant. It is their duty to greet incoming guests. It is vital that a restaurant receptionist is friendly, presentable and professional. Sometimes the receptionist has to issue an approximate waiting time to diners who have not reserved a table and deal with a busy entrance way containing impatient customers. Additionally, a receptionist often shows the guests to their table once it is ready, seats them.
- A restaurant receptionist is often a customer's first port of call when they experience a problem. A receptionist deals with numerous issues in person or over the phone, from restaurant complaints and inquiries over dietary issues to a customer reporting lost property. They must be prepared to liaise between the diners and other members of the staff to ensure the customer receives satisfying service.
- other duties

**OTHER DUTIES**:

- A restaurant receptionist often does minor administrative work. This includes drawing up booking schedule sheets, completing daily reports and other office duties. Other roles include helping to clean the restaurant and its reception area. They may be required to attend staff meetings and communicate with all departments to maintain a high restaurant standard.

**PERSONAL QUALITIES** NEEDED**
- Good customer service skills, honesty and reliability.
- Previous experience of working with the public, particularly in a customer service role.
- Have a polite and helpful manner.
- Be honest and trustworthy.
- Have a smart personal appearance.
- Be well organised.
- Be reliable and responsible.
- Use initiative for recognising when additional tasks need to be done.
- Can work well alone and in a team.
- Can deal with busy times calmly and professionally.

**YOUR LONG TERM PROSPECTS**

Receptionist working for 67 Pall Mall may be able to progress to Senior receptionist position. Promotional prospects may be better for people with qualifications in customer service or hospitality.

INDFOH

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