Business Travel Apprentice

7 days ago


Edinburgh, United Kingdom Clarity Travel Full time

**Business Travel Apprentice**

**Hrs of work: 37.5hrs per week**

**Location**:
**Salary: £16,000 per annum**

**Welcome to Clarity the Business Travel Experts**

Clarity provides global Corporate Travel Management and conference and events services to organisations in the United Kingdom and worldwide. Clarity has a turnover in excess of £500m per annum, and is a global, multi award winning, UK top 10 Travel Management Company.

We have an exciting opportunity for a Business Travel Apprentice to join our team in Edinburgh

The Key Purpose of our brighter beginning’s apprenticeship scheme is to work in one of our branches and learn all the skills required to become a junior Business Travel Consultant. Working through the business Travel Apprentice scheme you will undertake a variety of training, assessments, coursework, assignments and educational trips.

The overall aim is to develop your skills enabling you to assist our corporate clients with their travel requirements, processing bookings, amendments, cancellation for flights, hotels, car hire and additional extras. Ensuring their trips run as smoothly as possible.

**Duties Include**:

- Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals
- Convert general enquiries into actual bookings utilising all the tools and technology available
- Take ownership of complex customer enquiries received in writing or over the phone
- Ensure the highest level of customer service is always offered to internal and external customers
- Deal with queries from a wide range of customers
- Responsible for delivering the most cost-effective solutions to remain competitive
- Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner
**Skills / Experience Required**:

- Good GCSE grades or equivalent in Maths and English
- A passion for travel and the desire to start their career in Business Travel
- A commitment to the training programme, with a willingness to develop and learn new skills
- Dedication and commitment to completing home study as and when required
- Excellent communications skills and the confidence to deal with clients over the phone daily
- Is confident in an office environment, with excellent customer service skills
**Benefits Include**:

- Incentive trips and prizes
- High Street Discounts
- Discounted FitBits
- Free flu jabs
- Health and well being perks
- Company funded social events



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