Customer Service Coordinator

7 days ago

Guildford, United Kingdom Potensis Selection Limited Full time

**Customer Service Coordinator - Residential Developer - £30,000 (depending on experience)**

Following continued organic expansion, one of the UK’s leading residential developers is looking to employ a highly personable customer service coordinator for their impressive regional office based in Guilford.

The business is a residential developer, with offices and developments across the UK. They have won awards ranging from resident satisfaction to quality of work.

This role offers an opportunity for flexible working.

**Responsibilities**:
You will be taking customer issues through to resolution, including logging any problems raised and organising sub-contractor visits with both the contractor and the customer.

Additional responsibilities include:

- Ensure all contacts received are handled appropriately in a timely fashion.
- Coordinate with fellow customer service coordinators to ensure constant phone cover throughout the day.
- Arrange visits by sub-contractors, and follow-up inspections, with both the customer and the appropriate department.
- Surveying customers to ensure customer satisfaction is maintained.

**The successful Customer Service Coordinator will have**:

- Proven communication skills (listening, written and verbal).
- Competent with telephone and IT systems.
- Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations with both colleagues and customers.
- Articulate to assure accuracy of first-time information entered the relevant system
- Attention to detail in all activities.
- Pro-active and self-disciplined with the ability to use your own initiative.

The customer service coordinator will take responsibility for supporting the core customer base, dealing with any enquires that need to be dealt with, ensuring that this is resolved in a timely manner and customers are satisfied with the outcome.

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