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Ecommerce Coordinator

3 weeks ago

StocktononTees, United Kingdom Daisy Chain Project Full time

**Ecommerce Coordinator**
**Job brief**
We are looking for a highly motivated, organized and creative Ecommerce Coordinator to join our growing and thriving team. Have you got an eye for spotting donated treasures? Are you up to date with the latest fashion trends? Are you committed to supporting families affected by autism whilst at the same time helping us achieve a greener and more sustainable planet?
If you have answered yes to these questions then we want to hear from you. This is a fantastic opportunity for an ambitious individual who is interested in fashion, ecommerce and digital marketing to help us continue to innovate and push boundaries. In return you will be joining a vibrant and energetic team who will support you to develop and learn new skills.
Come and join us on our Ecommerce team and be at the forefront of an exciting, fast paced growing department.
Hours-37.5 hours per week Permanent Contract, Ability to work evenings and weekends as required.

Salary-£18,180 per annum (pro rata)
**Purpose of the job**
The post holder will play a key role in a growing and thriving department. They will work directly for the Ecommerce Manager to develop and grow ecommerce at Daisy Chain across all leading online platforms.
**Key Tasks**
**Content Marketing**
- To write effective product descriptions and photograph items to list online for sale as effectively as possible
- Upload content across different ecommerce market places
- To collate stock and prepare them for online sale, including but not limited to Depop, eBay and other platforms.
- Utilise our stock inventory database to collate stock and store items efficiently.
**Digital Marketing**
- Work with the Ecommerce Manager to implement our digital marketing strategy
- Work creatively to develop social media organic presence and engagement to attract new followers and customers through regular posts, competitions and appropriate influencer engagement.
**Customer Care**
- Ensure all elements of the after sales process (picking, packing and dispatching orders) are completed in a manner that is consistent with our high customer service standards.
- To help establish and maintain a robust online customer service and feedback mechanism.
- Respond to customer enquiries across all platforms in a constructive and prompt manner.
- Ensure high levels of customer service at all times to maintain high levels of eBay feedback.
**Additional responsibilities**:

- To assist and support the Ecommerce Manager with promotional activities, such as photoshoots and campaigns when appropriate.
- To monitor social media engagement and provide updates and analytics as required.
- Support the Ecommerce Manager with the team inclusive of Volunteers and placements in the Ecommerce Department.
- Work within a team, attending team meetings, recording and sharing information appropriately and confidentially.
- Maintain an organized work space in keeping with organisation health and safety standards
- Keep up to date with issues relevant to charity retail, online trading, software and data trends.
- To undertake all core training required for this post and other training and professional development activities as required.
- Undertake other delegated tasks and responsibilities that fall within your capabilities.
This job outline is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the post.
**Person Specification**
- Experience*
- Experience in listing items on online platforms. E, I, T & A
- Previous experience of verbal and written customer service skills. E, I, T & A
- Keen interest in the fashion industry and awareness of key designer/high end street brands. E, I & A
- Previous experience of successfully working with Excel and other stock management software. E & A
- Experience of working in digital marketing. E, I & A
- Experience of running social media marketing campaigns E, I & A
**Qualifications**
- Educated to degree level in Digital Marketing/fashion/Business or any related field. E, I & A
**Knowledge & Skills**
- Detailed understanding of different marketplaces such as ebay, Depop and Asos. E, I, A & T
- Excellent time management skills and ability to organise multiple tasks. E, I, A & T
- Strong understanding of social media platforms in particular Instagram and Facebook. E, I & A
- Detailed understanding of digital marketing. E, I, A & T
- Photography and Photoshop experience. D, I & A
- Excellent communication skills. E&A
- Strong IT and analytical skills and the ability to make sense of analytical data. E&A
- Excellent attention to detail E, I & A
- Ability to think strategically and work operationally with a can do attitude. E, I& A
**Other**
- Understanding of and commitment to the aims, ethos and philosophy of Daisy Chain. E & I
- Ability to travel to m