Customer Service Advisor
1 week ago
A successful and established e-commerce business selling sports, fitness, healthcare and safety products is looking for an office -based Customer Service Advisor to join their online team in Clapham, London.
The role is office based in Clapham, Central London.
The business has been launching world-class websites for the last 14 years and operates several successful businesses in multiple industries from its head office. The business is ISO 9001 certified which demonstrates its commitment to continual improvementand quality of service. Its rapid growth with a focus on customer care means that it now needs a switched on, intelligent and adaptable Customer Service Advisor to add to its team.
**Benefits of the role**:
- Beers, ciders, soft drinks, sweets and chocolates on a Friday
- McDonald’s breakfast on a Friday
- 28 days holiday (including bank holidays) plus an extra holiday day for each year of work (up to an additional 5 holidays)
- Numerous funded staff outings
- Summer party
- Christmas party
- Free tea and coffee
- A friendly and collaborative working environment
**Location**:
This is an office based role. Our offices are located between Stockwell and Clapham North Underground Stations on the Victoria and Northern Lines. We are an 8 minute walk from both stations. It’s a great location for public transport and a fast commute.
**As a Customer Service Advisor your duties will include**:
- Being kind and considerate to everyone
- Assisting with order queries and product information
- Liaising with our suppliers for order updates and product details
- Working with internal departments to ensure queries are resolved efficiently
- Taking orders over the telephone
- Ensuring the order process is a seamless and pleasant experience
- Product support
- Authorising returns
- Customer escalations
- Further ad hoc responsibilities
- Previous relevant customer service experience
- Excellent verbal and written communication skills
- Excellent organisational and problem-solving skills
- Must be fluent in English
- A polite and confident telephone manner
- Great attention to detail
The working hours of the Customer Service Advisor role are 9.00am to 5.30pm Monday to Friday (37.5 paid working hours per week). In return you will receive a salary of £26,013 per annum (£13.34 per hour).
**How to apply**:
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