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Patient Transport Liaison Officer

3 weeks ago

Bristol, United Kingdom E-zec Medical Transport Services Ltd Full time

**Role Summary**: The role of a Patient Transport Liaison Officer is to ensure that patient flow in and out of a Healthcare setting is maximised. They are also required to work alongside trust teams, patients, E-zec control, plan & despatch and our road teams to ensure effective communication across the service.

This is a full time vacancy (37.5 hours per week
- Monday to Friday) based at Southmead Hospital, Bristol. Working hours TBC.

**Key Responsibilities and Duties**:
Attend daily bed-management meetings with clinical site/bed managers, ward matrons, department walk-around(s). where applicable

Effectively handle sensitive situations & remain calm under pressure

Maintain confidentiality in relation to personal data held on patients or colleagues.

Comply with health & safety regulations at all times

Identify and report actual or potential hazards/risks in the working environment in accordance with company policy

Work with Control, plan and despatch teams to ensure KPIs are achieved. Pharmacy and discharging department to ensure ‘priority processes for patient TTOs. Where applicable

Liaise with Care Package and discharge planning teams

Ensure road and office teams are working to E-zec policies and procedures.

Ensure their designated road staff have a clean and tidy appearance and are wearing the correct uniform.

Correct resources are deployed meeting the Trust and patients’ requirements.

Resources (vehicles and road teams) are allocated to correct patient mobility.

Support with incidents and complaints.

Monitor escalation process for their responsible area and liaise with Day Control, Head of Patient Transport Services and SSOTP supplying all escalation data on a regular basis with supporting data and actions moving forward

Keep up to date with changes in policies and procedures and undertake all necessary training.

Undertake any other duties and responsibilities as an when required

**Qualifications**: Must possess a valid and current UK driving licence with a minimum of 2 years’ experience and no more than 3 penalty points.

IND1

**Job Types**: Full-time, Permanent

**Salary**: £11.89 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Bristol, BS10 5NB: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (preferred)