Current jobs related to Aftersales Advisor - St Albans - Reed Business Support
-
Aftersales Advisor
2 weeks ago
Bury St. Edmunds, United Kingdom Octane Recruitment Full timeAftersales Advisor Vacancy (Motor Trade) Location: Bury St Edmunds **Salary**: £22,000 + bonus (OTE 28k+) Hours: Monday to Friday 8.00am - 5.30pm, Alternative Saturday's OC13314 I am searching for an Aftersales Advisor in Bury St Edmunds to fill a position that has become available at our clients busy dealership. The Role: The Aftersales function is very...
-
Motorcycle Aftersales Advisor
2 weeks ago
St Helens, United Kingdom Millenium Motorcycles Full timeDo you have a passion for motorcycles, a keen eye for detail and a way with customers? Millenium Motorcycles are looking for an Aftersales Advisor to join the well established Parts & Service team. As a part of our aftersales team you will be the customer’s main point of contact whilst their Motorcycle is being serviced, ensuring they are kept informed of...
-
Service Advisor
2 days ago
St. Albans, United Kingdom KPI People Full timeTemporary Service Advisor 3 Month Contract (Permanent role also available) Rate £13 to £14 an hour depending on experience Monday to Friday 8AM to 6PM Some Saturdays if required Our client a busy franchised dealership St Albans have the requirement for an experienced Service Advisor to join their highly successful Aftersales team. As a Service Advisor you...
-
Customer Service Advisor
2 days ago
St Albans, Hertfordshire, United Kingdom Jago Consultants Full timeJob Description Service Advisor Required – OTE £30K- £35K Our client is a Main Dealership, looking to recruit a Service Advisor to join their team based in St Albans Working as part of team the Service team, you will be focused on delivering a very high level of brand experience to your customers, committed to making a difference and...
-
Service Advisor
4 days ago
St. Albans, United Kingdom Holt Automotive Recruitment Full time**Service Advisor - £30,000 - Main Dealership - St Albans** **Our client is a main dealership and have the requirements for an experienced, high performing Service Advisor to join their successful Aftersales team in St Albans.** - 8:00am - 17:30pm Monday - Friday - Saturdays on rota - Opportunity for duel site responsibility **Key role and...
-
Service Advisor
5 days ago
St Albans, Hertfordshire, United Kingdom Holt Automotive Recruitment Full timeService Advisor – £31,000 – Main Dealership – St Albans Our client, a main dealership in St Albans is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales Service Advisor role comes with a competitive salary of £31,000 with an excellent benefits package. Access to our in-house training academy for...
-
Aftersales Advisor
3 days ago
St. Leonards-on-Sea, United Kingdom First Recruitment Services Limited Full time**START ASAP** Our client has a Temp to Perm opportunity for a Receptionist/Administrator for its car dealership in St Leonards. Pay Rate: £10.50 per hour Hours: Monday - Friday 8.00 - 18.00, Saturdays on Rota 8.30 - 12.30 Duration: Temp to Perm Duties will include: - Greeting customers - Administration of all aftersales requests - Delivering...
-
Service Advisor
3 days ago
St Leonards-on-Sea, United Kingdom SLM Group Full timeAn exciting opportunity has arisen for an enthusiastic and ambitious **Senior Service Advisor** at SLM Nissan Hastings! - **Location**: SLM Nissan Hastings - **Role**: Senior Service Advisor - **Length**: Full Time/Permanent - **Salary**: £34-38,000 OTE (depending on experience) - **Reporting to**:Aftersales Manager We are looking for someone enthusiastic...
-
Service Advisor
4 days ago
Bury St, Suffolk, United Kingdom Group 1 Automotive Full timeService Advisor Mercedes-Benz Bury St EdmundsGood, honest, rewarding work. It's how we're built.In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing...
-
Customer Service Advisor
2 days ago
St Albans, United Kingdom Car Store St Albans Full timeCustomer Service Advisor - Part Time Location: St Albans, AL4 Hours: Saturday (9am-6pm) and Sunday (10am-5pm) £25,000 basic salary (pro rata'd), pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata’d), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales...
Aftersales Advisor
2 weeks ago
My client is looking for an Aftersales Executive who will work alongside the team in the UK and Italy. You will be working with a team of engineers, assisting customers with their installations, troubleshooting and leading the way, with customers at theforefront.
My client specialise in Bathroom installations and are a leading manufacturer of shower enclosures in Europe and this role is an integral part of the UK customer service. Reporting directly to the Office Manager, you will work with a wide range of B2B andB2C customers. Organising installations, engineer diaries, ordering stock, spares and working on unique projects. Ultimately, you are the person our customers trust to resolve their issues when they need help the most.
**Duties**:
- Provide prompt and accurate technical support to our B2B and B2C customers
- Resolve customer technical issues through diligent research, communication and troubleshooting
- Take ownership for and track incidents, problems and service requests from logging onto Sav 3 through to resolution
- Strategically organise engineer diaries, to optimise their time.
- Ask customers targeted questions to quickly understand the root of the problem, so it can be documented in an unambiguous manner
- Using SAP to order parts for engineers and track orders to update customers
- Develop and maintain good relationships with our customers
- Prioritise and manage multiple issues at one time
- Invoicing chargeable call-outs and installations
- Escalating unresolved or ongoing issues to appropriate internal teams in Italy or the UK
- Work directly with other members of the team (engineers, sales, ASMs, export and administration) to resolve problems
**Key Competencies**:
- You will display empathy and resourcefulness in interacting with customers and resolving their technical issues
- You will naturally have excellent interpersonal skills and the ability to work autonomously with mínimal supervision
- You will be able to communicate technical details effectively to people with various levels of technical skill and knowledge
- You will take ownership of customer issues reported and follow problems through to resolution with the ability to research, diagnose, troubleshoot and identify solutions to resolve requester issues
- You will follow standard procedures and using proper escalation for unresolved issues along with liaising as appropriate with internal teams to resolve issues and build our knowledge base
**Education / Experience**:
- At least 1-2 years of technical support experience
- Experience working with SAP, Outlook and Office preferable
- Experience in supporting desktop and/or mobile platforms (Windows, Android, iOS)
- Excellent analytical, problem-solving and communication skills
- Ability to work in a fast-paced, diverse work environment with great follow through on tasks
- Ability to work independently, as well as in a team
- Customer-focused approach
