Customer Service Representative

4 days ago


St Neots, United Kingdom RecruitPol Ltd Full time

The working hours are Monday -Friday 10:00am
- 07:00pm ( with possibility to work from home some days)
- Bi-lingual in French, Spanish, Italian or German is a plus

**Customer Service Representative Responsibilities**:

- Resolve customer issues using critical-thinking and customer support skills
- Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries
- Support Sales and Account Managers with all aspects of their customer and dealer relationships
- Communicate procedures, policies and effectively manage expectations
- Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.)

**Customer Service Representative Requirements**:

- 1+ years of experience in a fast-paced customer service, account management, or e-commerce environment
- Bi-lingual in French, Spanish, Italian or German is a plus but not required
- Outstanding communication skills, both verbal and written
- Problem-solving skills with attention to detail
- Able to patiently handle escalated clients in a calm manner and diffuse challenging situations
- Strong time management skills and the ability to prioritize
- Experience with SalesForce and/or other CRM systems

**Customer Service Representative Benefits**:

- Health, dental, and vision plans
- Wellness program
- Flexible spending accounts
- 401(k) retirement plan
- Short-term disability insurance
- Employee Assistance Program



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