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M&e Supervisor

2 weeks ago

Newcastle upon Tyne, United Kingdom The County Hotel Full time

MEETINGS & EVENTS SUPERVISOR

This role oversees private functions ranging from dinners to weddings and you will have responsibility for room set up as well as ensuring that your team are fully briefed and organised prior to a function. You must be immaculately presented with excellent communication and supervisory skills, as the role will be working front of house and liaising with clients on a day-to-day basis.

Reporting to the M&E Manager you will ensure that together, your staff are motivated and trained to meet the highest levels of guest care as you lead by example.

You must be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach. To assist with the responsibility for the day to day running of the M&E department within the overall policies and controls established by the Company and Hotel General Manager, ensuring that the brand values and standards are delivered and profitability achieved. To constantly exceed guest expectations, delivering the highest standards of customer service, at times under great pressure.

M&E Supervisor Main Areas of Responsibility
- Interpret the Function Sheet accurately and ensure the customers’ stated expectations are met.
- Ensure that M&E rooms not in use are in an appropriate state for show-rounds of potential customers, either by prior or chance appointments.
- Liaise with the M & E Manager to ensure that accurate information is available on customers’ requirements.
- Ensure that M & E rooms are prepared in line with customer’s requirements.
- Be present to meet and greet customers checking requirements and passing on relevant information (e.g. fire evacuation procedure, message system, etc.).
- Manage banquets and events such as private dinning in our function rooms.
- Check and monitor that all beverages and food items are prepared and served according to company standards and within statutory regulations - maintaining customer satisfaction at all times.
- Promote additional sales/selling up whenever possible.
- Ensure effective security of keys, cash, stock and property - company, guest and personal.
- Ensure safe working procedures ,Work safely, conforming to statutory and company health and safety regulations, especially fire precautions, manual handling, disabled persons, and reporting of accidents.
- Attend hotel and department meetings.
- Be aware of company and hotel policies which affect the M & E department.
- Have full product knowledge of the facilities offered at the hotel.
- Ensure that there are appropriate professional standards of behaviour in the department.
- Promote teamwork within the department and with other departments.
- Actively engage in your own personal development to benefit the business and improve your personal skills.
- Assist in other departments during emergencies or as deemed necessary by the Operations / General Manager.
- Carry out other duties/tasks outside normal routines but within the overall scope of the job.
- To implement the consistent delivery of superior customer service.
- To ensure that the department creates a professional impression to customers and team members.
- To act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.
- To ensure effective stock rotation and maintain stock levels in accordance with hotel business and company policy. This to include storage and use of equipment.
- To assist with stock-takes where required.
- To follow procedures for food and beverage controls at all times.
- To assist with maintaining and improving departmental operating standards.
- To assist with and suggest new promotional opportunities to enable departmental sales to meet and exceed budget.
- To keep all department team members sales focused.

Person Specification
- Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
- Remain calm, patient and polite, if receiving customer feedback
- Be helpful and go out of your way to help our customers
- Be confident and self-motivated, demonstrate a passionate commitment to the business
- Welcome and embrace change, with a positive attitude
- Be able to work unsupervised in a busy environment
- Be honest and reliable, trustworthy and respectful
- Be immaculately dressed
- Maintain excellent time-keeping and attendance
- Be professional at all times
- Work together with the team to ensure that the business is the best it can be
- Be willing to take on jobs to balance the team workload
- Be able to communicate well with people of all levels
- Seek feedback and invest time in personal development
- Supervise, train and develop others
- Support, encourage and motivate others
- Look for opportunity to improve areas of the business
- Communicate clearly to colleagues and customers
- Gain commitment of others by using own knowledge
- Be able to work independently and know when to escalate issues

**Job Types**