Receptionist/administrator

1 week ago


Bath, United Kingdom Rush Hill & Weston Surgery Full time

We have a vacancy for additional members of staff to join our reception / admin team at Rush Hill and Weston Surgery,

We are a long established practice operating from two distinct sites with a close knit team.

Rush Hill Surgery is located in purpose built modern premises. Weston Surgery is located opposite the Royal United Hospital in a converted Edwardian house.

The practice is very proud and privileged to receive excellent feedback about the quality of the service that we provide to our patients.

We are looking for 2 team members who can bring the skills and experience to help us continue to provide a high quality service. shifts will be either:
Monday AM or Monday PM, Friday AM or Friday PM, Plus one other shift, dependent on the number of hours contracted

We are keen to recruit staff who can bring a high level of experience in high quality customer service and who remain calm under pressure.

**AIM**

The aim of the role is to work with the rest of the Practice team to provide a friendly and effective service for the patients. The post holder is the first point of contact for the patient and must provide an efficient, informed and empathetic service when face to face or on the telephone.

Patient care is our priority, and our staff are expected to be flexible within reason, to cover absence at either surgery and at short notice in the case of illness.

This is an essential role, helping to provide a welcoming and professional service to members of the public, and to all staff and visitors to the practice.

Normal hours of work may be between 07:45 and 18:00, Monday to Friday, but may also include Saturday mornings on rotation.

The position is permanent. Salary will be dependent on experience. Full induction and training is given.

**ACCOUNTABLE TO**:
First line to Deputy Practice Manager, thereafter to the Practice & Business Manager and Partners.

**MAIN DUTIES**

The post holder will be expected to be meticulous in the execution of their duties. They are to be fully conversant with the details contained in their Contract of Employment, the Practice Handbook and the Practice Policies & Procedures. However, they are to seek assistance when dealing with new or unexpected matters.

**Relating to Patient Practice Interface**
- To receive and deal with people presenting at reception promptly and with discretion.
- To receive telephone calls and deal with any matter promptly and with discretion.
- To respect and ensure confidentiality of information.
- To give information when appropriate promptly and efficiently.

**Relating to Messages**
- To record messages accurately and clearly according to Practice Procedures.
- To hand over relevant information to colleagues at the end of the shift.

**Relating to Appointments**
- To help patients to make appropriate routine, urgent or emergency appointments using the TPP computerised appointment system in line with Practice Procedures.

**Relating to Home Visits**
- To log all requests for home visits.
- To direct relevant requests to the Doctors for prioritisation.
- To distribute visits to the visiting Doctors and prepare the necessary supporting documentation.

**Relating to Prescriptions**
- To process repeat prescription requests.
- To immediately process emergency prescription requests from Doctors.
- To check prescription items with the patient or their representative when drugs are collected.
- Prepare prescriptions for collection by patients or nominated pharmacies.

**Relating to Patient Records**
- To file reports, letters and other items in accordance with Practice Procedures.
- To keep records tidy and accurate.
- To put new and updated registration details onto TPP clinical systems.
- Completing appropriate forms and relevant data entries - e.g. ICE on-line testing forms, child health and temporary residents.

**Relating to Mail In and Out**
- To check and empty the mail boxes.
- To open, date stamp and distribute all incoming mail (excluding items marked personal).
- To open, date stamp and distribute all incoming hospital mail.
- To collect, stamp and post all outgoing mail.

**Relating to Queries & Follow Up**
- To act as focal point for both sites for queries and follow up (e.g. patients, hospital, pharmacies) relating to patients.
- Use of the NHS Choose & Book System to access information about patient NHS referrals.
- Process all ‘tasks & actions’ specified by doctors e.g. in relation to patient pathology and radiology results or follow up to patient queries.

**Relating to Forms and Stationery**
- To supply registration forms to new patients and ensure they are completed correctly.
- To enter patient registration details onto TPP.
- To give out completed forms and letters to patients and, if appropriate, ensure payment is made.
- To inform patients if repeat tests are required.
- To ensure that the Reception Office and consulting rooms are fully stocked with all the necessary forms, stationery and patient information leaflets.

**Rela



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