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Cctv Operator

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London, United Kingdom ABM Full time

**Description**:
Job description

JOB TITLE: CCTV Operator

LOCATION: London, Waterloo

PAY RATE:£12.10 per hour

SHIFT PATTERN: 4 days on/ 4 days off

The CCTV Controller is accountable to the Security Supervisor for the support, management, and delivery of Security within the Shopping Centre environment. The CCTV will ensure exemplary standards of security and customer service are always provided to the client and visitors to the site.

Main Duties & Responsibilities:

- Manage all control room procedures in line with the CCTV codes of practice.
- Support and provide guidance to other site-based Centre staff.
- Supervise Security Officers to ensure that company procedures are always followed and adhered to.
- To liaise closely with statutory authorities and security supervisor with dealing with incidents and the provision of information.
- Continuous management and monitoring of CCTV, Fire Panels, Intruder Panels, and associated specialist security equipment.
- Continual management and monitoring/policing of site radio systems.
- Intelligent understanding of human behavior, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies.
- Controlling and prioritising incidents ensuring all key personnel are always kept fully informed and agreed escalation procedures are followed.
- Diligent management and maintenance of records/reference materials including Health & Safety records, Incident Reports, and site occurrence book.
- Ensuring strict compliance to GDPR and associated regulations.
- Manage and monitor access & egress to and from the service yards and management office.
- Ensuring that the shopping centre is a safe and non-threatening environment for all customers and site staff.
- To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
- To provide professional advice and support to the Security Supervisor in security related matters.
- Maintain standards and welfare amongst all team member accordance with the company policies and values.
- Support the Security Supervisor to ensure the necessary security audits are undertaken and any non
- compliance highlighted and managed to completion.
- To manage excellent relationships with our client, our suppliers and other partners.
- To readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
- Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard.
- To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
- To deal efficiently and effectively with emergencies including but not only, fire and bomb scares ensuring the
- Centre Team are always kept fullyinformed.
- Provide assistance to third party contractors/visitors ensuring all site procedures/policies are adhered to.
- Ensure a timely response to all security issues and events.
- Any other reasonable duties as requested by your line manager.
- N.B - Core tasks are as above, although this list is not exhaustive.

Person Specification:

- Has a one team approach
- Able to take ownership of all situations to ensure tasks are completed.
- Flexible approach to change

Essential
- Holds a current CCTV & DS License
- Excellent organisational skills with the ability to balance competing priorities and workloads.
- Excellent written and verbal communication skills.
- Ability to work unsupervised and take responsibility.
- Ability to remain calm under pressure.
- Adaptable and flexible in approach to work required.
- Willingness and ability to work as a member of a team.
- Report writing/Presentation skills.
- Excellent observational skills.