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Technical Support Analyst
3 weeks ago
Technical Support Analyst | £21.22 per hour
**Your new company**
**Your new role**:
- Use technical knowledge to troubleshoot calls, provide advice and fault resolution in accordance with the Service Desk Service Level Agreements.
- Ensure that efficient resolution of faults and customer feedback are addressed as a matter of priority.
- To provide specialist advice to customers within the Trust on the efficient use of computer systems.
- Can accurately analyse customer requirements and configure hardware and software accordingly.
- Maintain ownership of calls and maintain communication with customers in order to achieve response targets defined by the Customer Services Manager.
- Assist in the monitoring of the organisations' infrastructure, raising support calls and escalating when appropriate.
- Actively seek to improve the level of customer service provided by the Service Desk in conjunction with the Customer Services Manager.
- To continually update technical expertise and knowledge of the organisations' infrastructure in order to support the Trust's strategy.
- Fully understand and comply with the organisation's Change Control process at all times.
- Responsible for monitoring the forward schedule of change in order to keep up-to-date with planned infrastructure outages. This information will be used by analysts to plan their workload accordingly.
**What you'll get in return**
- Monday-Friday work schedule
- An hourly rate of £21.22
- Excellent work life balance
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
