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Front of House Supervisor

3 weeks ago

Taunton, United Kingdom The Hankridge Arms Full time

'''Job Summary'''
We are seeking a highly organised and experienced Front of House Supervisor to join our team. As the Front of House Supervisor, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and maintaining a positive dining experience for our customers.

'''Responsibilities'''
- Supervise the front of house staff, including servers, and bartenders
- Train new employees on restaurant policies, procedures, and customer service standards
- Monitor and maintain cleanliness and organisation of the dining area and bar
- Handle customer inquiries, complaints, and feedback in a professional and timely manner
- Collaborate with the kitchen staff to ensure efficient food preparation and delivery
- Implement and enforce food safety regulations and health code standards
- Manage inventory of supplies, including utensils, glassware, and linens
- Oversee cash handling procedures and ensure accurate reconciliation of daily sales

'''Skills'''
To excel in this role, you should have the following skills:

- Strong supervisory and team management abilities
- Knowledge of food preparation techniques and kitchen operations
- Familiarity with food safety regulations and health code standards
- Excellent communication and interpersonal skills
- Ability to handle customer inquiries and complaints with professionalism
- Culinary background or experience in a restaurant/hospitality industry is preferred

**Job Types**: Part-time, Permanent

**Salary**: £12.00 per hour

Expected hours: No less than 10 per week

**Benefits**:

- Company pension
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- Day shift
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Supervising experience: 1 year (preferred)
- Hospitality: 1 year (preferred)

Work Location: In person

Reference ID: Front of House Supervisor