Customer Service Advisor

2 weeks ago


Fareham, United Kingdom Ridown Group Full time

**Do you enjoy helping people as well as problem solving?**

**Are you looking for a role in Customer Service with great opportunities for progression?**

**Are you looking to be part of a friendly team that enjoys regular incentives, social events and rewards?**

If you're nodding your head, then you're exactly who we're looking for At Onestream, we value personality above all, so don't worry if you don't have any contact centre experience. We have an incredible in-house Learning and Development Manager who will support your growth from day one, providing you with the tools and knowledge you need to succeed. At Onestream, we take your career development seriously. We believe in fostering growth through coaching, shadowing, and exciting online learning and external opportunities. Our Customer Experience team is friendly, welcoming, and full of life. You'll never have a dull moment with us

Due to our continued growth and whopping £40m contract with Vodafone, we are looking for Customer Service Advisors who can infuse their own unique personality into every customer interaction. If you are a target-driven go-getter with a sparkling personality, contagious zest for life and a natural talent for making people’s day, we want to hear from you As a Customer Service Advisor, you'll be the shining star that our customers turn to for help. You'll tackle their queries with a smile, ensuring their journey with us is smooth and stress-free. From updating customer details to answering questions about our services, you'll be the person they need.

It's not all work and no play at Onestream. We know how to have a good time Join us for our regular social events that range from epic karaoke battles to friendly bowling competitions or even a day at the exhilarating Goodwood races. And if that's not enough, our team lunches and Friday drinks at the on-site bar will keep your spirits high

Oh, did we forget to mention the bonuses? You read that right In addition to a competitive salary, we offer individual, departmental, and company-wide bonuses. Your hard work will be recognised and rewarded.

**The Application Process**

**The Details**

Location - Whiteley, Hampshire (near Fareham), in a modern office with free parking.

Hours - 37.5 hours per week, between the hours of 12pm-8pm Monday to Friday plus up to 2 Saturdays per month 10am-4pm - you get the day back in lieu (part-time also considered).

Salary - £20,000-£23,500 per year depending on experience PLUS generous bonuses which take your salary potential to £28,000 per year

**Advantages**
- Extra annual leave for your birthday
- An additional 12 hours over the year to use for whatever you like (want to come in late? Leave early? Got an appointment? Getting your hair done?)
- Accrue extra annual leave for length of service
- Referral bonus scheme
- Gym membership and complimentary Myzone Switch heart rate monitor, with team challenges and prizes
- Discounts on mobile phones and broadband
- Group social events
- On-site bar for Friday drinks with the team
- Learning & development training to help you be the best
- Regular incentives
- Amazing opportunities for progression
- Take a look at our _Instagram_ to see what it's like to work in the Ridown Group_

**Equal Opportunities**

**_



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