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Customer Service Executive

2 weeks ago

Brentwood, United Kingdom Zest Recycle Full time

**Job Title**:Customer Service Executive (Maternity Cover)

**Salary**:£22,000 to £25,000 per annum

**Location**:Brentwood, Essex (Office Based)

**Job Type**:Full Time, Fixed term contract (How long) - 12 months with a view for extension/become permanent with team growth

**MUST DRIVE/HAVE ACCESS TO OWN VEHICLE DUE TO NO PUBLIC TRANSPORT TO OFFICE LOCATION**

We're a recycling and waste management broker that isn't afraid to do things differently. From hospitality to healthcare, we work with companies spanning a range of different sectors, offering a fresh, new perspective on long-standing waste management problemshelping them to become an environmental leader in their sector.

At Zest Recycle, it all starts with collaboration. To us, partnerships with our customers are everything, and therefore key to our success are professional and customer-oriented employees who take pride in the service they offer to our customers and enjoybeing part of a committed team.

**About the role**:
The Customer Service Executive role is to provide the highest quality customer service to new, existing and prospective customers. This role also provides general administrative duties, research, quote preparation and carrying out other duties that allowthe sales team to focus on selling and the Account Managers to support the accounts.

To ensure a business wide best practice, and knowledge sharing culture is actively embraced.

**Key Responsibilities**:

- Record customer queries and complaints using Case Logs in Weighsoft
- Update and amend service schedules
- Liaise with service providers over day-to-day operations
- Liaise with the Finance department, customers and suppliers to resolve invoice queries and seek supervision as required
- Prepare quotations with direction from the Head of Operations and Account Managers
- Source solutions for new waste streams with direction from the Head of Operations
- Liaise with relevant individuals re new enquiries/orders to be fulfilled
- Under the direction of the Head of Operations, research new solutions to different customer requests
- Fulfil customers' administrative processes which may include attendance at sites to assist with planning meetings
- Set up new supplier accounts
- Liaise with Account Managers and Account Directors for advice and support on client accounts
- Supporting Month-end invoice process ensuring supplier information is obtained on time (e.g. weights)

**About you**:

- Experience of sales or customer services in an office-based environment.
- Previous office administration and excellent organizational skills. Experienced in working with senior individuals.
- Experience of working in an extremely busy, fast paced and demanding environment.
- Excellent PC literacy with an intermediate knowledge of Microsoft Office Suite
- The individual must be a self-starter who demonstrates initiative and can be pro-active. The ability to multi-task is also essential.
- Excellent communication skills both written and verbal that enables the individual to quickly establish respect within the team.
- The individual must be able to plan and be able to organise themselves so that they can balance the needs and priorities of the different areas of the role.
- Willingness and aptitude to grow the role to take on new challenges.

**Benefits**:
As part of the Zest Team, you will receive:

- A competitive salary
- 25 days holiday plus bank holidays
- Pension
- Employee of the Month/Monthly Star Award programme
- Free parking on-site
- Active company social programme

Are you ready to become part of our team of dedicated individuals who collectively ensure the success of Zest Recycling and set us apart from our competitors? If so, please hit the **APPLY** button to get started