Current jobs related to Operations Team Leader - Reading - Computacenter

  • Operations Team Leader

    2 days ago

    Reading, United Kingdom BT Full time

    **Operations Team Leader - Reading - up to 34k plus benefits** The purpose of this role is to lead a team of multiskilled operatives in a reverse logistics operation focused on providing a best-in-class service for the in-life management of tools and equipment used in the BT network. This role will be instrumental in delivering the Supply Chain’s...

  • Advice Operations Team Leader

    5 days ago

    Reading, Reading, United Kingdom Recruit Wealth Ltd Full time

    Our client is a leading national advice and wealth management business, delivering holistic advice with market-leading solutions.They deliver a truly exceptional service through high-quality advice, all backed by the most efficient administration and technologies available.The business is going from strength to strength, with rapid acquisitional growth and...

  • Housing Operations Team Leader

    4 days ago

    Reading, Reading, United Kingdom DCV Technologies Limited Full time

    Job Title:HousingOperations Team LeaderLocation:Southeast/LondonSalary: £40,000-£47,000Hours:Monday-Friday 40 hours per week 8.30am-5pmContract Type: PermanentPurpose of the Role:The Team Leader manages the team of Housing Officers and supports the Strategic Operational Lead by ensuring effective property inspections, incident management, complaints...

  • Housing Operations Team Leader

    7 days ago

    Reading, Reading, United Kingdom DCV Technologies Full time

    Job Title: Housing Operations Team LeaderLocation: Southeast/LondonSalary: £40,000-£47,000Hours: Monday-Friday 40 hours per week 8.30am-5pmContract Type: PermanentPurpose of the Role:The Team Leader manages the team of Housing Officers and supports the Strategic Operational Lead by ensuring effective property inspections, incident management, complaints...

  • Housing Operations Team Leader

    4 days ago

    Reading, Reading, United Kingdom Fundacion Nuestros Hijos Full time

    Job Title: Housing Operations Team LeaderLocation:Southeast/LondonSalary: £40,000-£47,000Hours: Monday-Friday 40 hours per week 8.30am-5pmContract Type: PermanentPurpose Of The RoleThe Team Leader manages the team of Housing Officers and supports the Strategic Operational Lead by ensuring effective property inspections, incident management, complaints...

  • Team Leader

    7 days ago

    Reading, United Kingdom Bruce's Full time

    At Bruce’s we unleash happiness and enrich dogs’ lives. Founded in 2008, we have become the UK’s recognised leader in a sector that is experiencing exponential growth. Our founder, Bruce Casalis, sits on the board of directors for the Pet Industry Federation and has acted as an advisor for the likes of DEFRA, Dogs Trust and RSPCA. We’re fluent in...

  • Financial Planning Operations Team Leader

    1 hour ago

    Reading, Reading, United Kingdom IDEX Consulting Full time

    Do you hold team leader/management or supervisor experience within the financial planning profession? Do you strive to deliver exceptional client service? This role could be for youWe're looking for a Financial Planning Operations Team Leader to join a fast-growing, national financial advice firm. The right candidate must be local to either Reading or...

  • Team Leader

    17 hours ago

    Reading, United Kingdom Card Factory Full time

    Job Introduction **Location: Reading Broad Street Mall** **Contracted Hours Available:17** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence,...

  • Team Leader Production Operations

    2 weeks ago

    Reading, United Kingdom AWE Full time

    What if you could work with remarkable people on extraordinary things? What if the end result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK’s ultimate deterrent -...

  • Team Leader

    14 hours ago

    Reading, United Kingdom Together for Mental Wellbeing Full time

    Based in Reading, Breathing Space offers a variety of support options dependent on people’s needs. For some, it will be a place of quiet respite, for others an opportunity to meet like-minded people and share lived experience. It will provide an opportunity to develop coping techniques, and link people in with other services in their local community. A...

Operations Team Leader

3 weeks ago

Reading, United Kingdom Computacenter Full time

**Operations Team Leader**

**Location**: Reading - hybrid-working

**Hours**: 37.5 hours per week, Monday to Friday

**Role Type**: Permanent

**Team overview**

Our Customer and Sales Order Management team play a crucial part in our business as we provide pre-sales support and process all orders placed through our Sales/Account Management functions for both our national and global clients.

We’re looking to recruit a Team Leader to join our fun and friendly team that will provide this effective and efficient administrative and pre-sales support to our customers.

**What you’ll be doing**

We are hiring for a Customer and Order Management Team leader situated within our Technology Sourcing business.

If you are passionate about providing excellent customer service, commercially focused, alongside developing the skills sets of your team then this could be the role for you.

The role will sit within our Customer & Sales Order Management Team.

The Team Leader will be responsible for delivering a great Customer experience from pre-sales (quoting stage) all the way through to delivery and where necessary overseeing any issues with invoicing.

A key part of the role is to manage and develop stakeholder relationships (both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect.

On a day to day basis this looks like:
Customer Satisfaction
- Will be accountable for the experience customers receive from pre-sales and delivery teams.
- Will partner closely with various experts across and outside Group Technology Sourcing
- Resolves customer and internal escalations in a timely manner to avoid disruption and minimise business impact
- Participates in customer steering committees and drives improvements
- Analyses management reports to allocate work and report on trends
- Demonstrates cost-conscious action in all relevant areas such as personnel costs, travel costs and training costs

People Management
- Actively participates in the recruitment of new employees
- Organises work and measures team performance
- Ensures that staff have had all the information/training related to the processes/actions to be deployed and implemented
- Identifies training needs in the team and support in the search for suitable development measures
- Prepares, implements and follows-up regular team meetings

Process management
- Ensures the use of Group and customer tools and processes based on management objectives and customer requirements
- Ensures the implementation of process changes requested by management and customer
- Ensures compliance with and monitoring of existing processes at the best possible cost/benefit conditions.

Adherence to Policy
- Ensure all team members adhere to the QHSE rules, procedures, instructions and operating procedures
- Participates in the investigation of any incident or accident and proposes corrective actions
- Actively Monitors performance indicators and takes actions to ensure live performance of the end-to-end customer experience is met
- Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.

**What you’ll bring**
- Previous people management experience in an technology business focused within administration environment
- Good time management as well as independent, solution-oriented work and good self-organisation
- Demonstrates a detailed knowledge of and understands the direction of change in the marketplace, industry, consumer preferences and relevant stakeholders
- Ability to build and maintain cross functional relationships that support the accomplishment of business goals
- Ability to influence decision makers through compelling arguments
- Coaches team members to recognise and use each other’s strengths to achieve team goals
- Encourages the following of standard processes and makes significant effort to improve processes
- Identifies decision makers and leverages relationships to improve service/sales
- An understanding of software procurement an advantage
- Experience of relevant business systems e.g. SAP, Salesforce, MS Office, Intranet, Internet, E-Business Tools.

**Why should you join the Customer and Order Management team at Computacenter?**

This is a fantastic opportunity for you to join a thriving team giving you the ability to contribute to the processes and success of this team.

You will also be able to develop your career with us. Computacenter invest heavily in our people, ensuring you are constantly evolving.

We are a company where people matter. We are diverse, flexible, and open. We are family friendly, supportive and offer flexible and home working. We have a can-do attitude, and we aim to support and grow our Computacenter family in whichever direction they choose to go, be that up or to a