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Senior Energy Analyst

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London, United Kingdom Reuben Sinclair Full time

**About The Global Energy Company**:
This is a global and fast-growth, global ENERGY SaaS provider to TSO’s, Energy producers, suppliers and traders. Owning the market as the leading energy market modelling tool this Energy Tech company provides advanced software to leading names in the energymarket to allow Energy Analysts and professionals to make the most informed decisions possible. After exponential growth in the last 2 years this global energy client is looking to continue the growth of their UK and European team with this new hire that willinterface with clients, technology and the energy industry.

A**bout the Energy Analyst - Customer Success**

This is a key role within the UK and European Customer Success team. This is a varied role that interfaces with Product Development, Customer Support and Analysis, Account Management and Training etc.

**Key Accountabilities and Duties**
- Drive Customer Success Outcomes for clients in relation to technical support, client learning and account management success
- Help encourage a culture of excellent client service within your team
- Collaborate with the Learning team to create valuable content for the client Knowledge Base and internal Learning Management System

**Technical Requirements**
- Strong analytical and problem solving skills with the ability to develop new techniques
- Excellent communication skills with the ability to solve problems and communicate answers
- Ideally, you will have some experience of working in the energy industry and having worked with models or market economics