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Front of House Team Member

2 weeks ago

Fareham, United Kingdom Quob Park Estate & Hotel Full time

Job Overview:
We are seeking a friendly and customer-oriented Front of House Team Member. As a Front of House Team Member, you will play a crucial role in providing excellent guest service and ensuring a positive dining experience for our customers. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

**Duties**:

- Greet and seat guests in a friendly and efficient manner
- Take food and beverage orders accurately and promptly
- Assist with food preparation and plating when needed
- Ensure tables are clean and set up properly for each guest
- Provide recommendations on menu items and answer any questions about the menu
- Process payments accurately using the Payment system
- Maintain cleanliness of the dining area, including clearing tables and sanitizing surfaces
- Collaborate with kitchen staff to ensure timely delivery of food orders
- Handle guest inquiries, concerns, and complaints professionally and promptly

Qualifications:

- Previous experience in a restaurant or hospitality setting is preferred.
- Basic math skills for handling payments and making change
- Excellent customer service skills with the ability to create a welcoming atmosphere for guests
- Strong time management skills to prioritize tasks effectively in a fast-paced environment

**Benefits**:

- Competitive pay based on experience
- Opportunities for career growth within the company
- Employee discounts on food and beverages

**Salary**: £11.00-£11.50 per hour

**Benefits**:

- Company pension

Supplemental pay types:

- Tips

**Experience**:

- Hospitality: 1 year (preferred)
- Bartending: 1 year (preferred)

Work Location: In person