Area Housing Manager
2 weeks ago
Our local authority client based in South London are urgently seeking an experienced Area Housing Manager.
**ROLE RESPONSIBILITIES**
? Provide a clear pragmatic and customer centred housing management services on behalf of SHP and the Council to residents via operational Hubs.
? Be an operational lead for your designated patch / locality who will lead in providing a customer focused service in all areas of housing management.
? Lead, motivate and inspire a team of generic frontline Housing Managers in delivering an exceptional customer experience, while still maximising operations results.
? Management and supervision of staff (ie managing sickness, poor performance etc) with the emphasis on providing a modern and flexible service that results in positive outcomes for residents / customers.
? Provide operational oversight in ensuring that the teams casework is upto date and being carried out inline with current policies & procedures / best practice.
? Taking the lead in ensuring SHP’s Health & Safety policies are observed so that homes and estates are safe places to live and maintained to a high standard for our customers
? Lead responsibility for a housing operational area / theme e.g. income collection, voids and allocations, customer engagement, anti-social behaviour, estate services etc.
? To play an active role in setting and communicating the direction of the service through the development and delivery of the operational plans, individual team and service objectives
? To undertake quality, financial and management monitoring across area of responsibility, ensuring that resources are managed within budget.
? Ensure partnership working with other relevant services to deliver a holistic housing management service (irrespective of tenure), ie repairs & maintenance teams, Benefit services,social services, estate services etc
? To monitor complaints ensuring that timescales are met and lessons learned to improve the service.
? Maintain a working knowledge of all relevant policies, procedures and legislation that affect services provided to residents
**Essential**:
? Extensive track record of managing a team in a similarly large and complex organisation.
? Tenancy & estate management dealing with complex and challenging cases with the ability in delivering a range of housing services to residents across varied tenure types.
? Excellent communication skills with the ability to influence at all levels
? Ability to prioritise, make decisions and provide clear leadership for staff,
? Ability to influence and negotiate with decision makers, both within and outside the organisation.
? Experience of motivating, coaching and developing staff within dispersed teams.
? Good understanding of housing and landlord regulatory and compliance requirements
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