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Client Service Advisor

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London, United Kingdom CSC (Corporation Service Company) Full time

As a Customer Service Advisor, you will be responsible for providing clients with business-to-business support on a daily basis; taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with the Product Manager with different duties. This role would suit someone who is internet savvy and we provide full training on the IT security industry so this is a great opportunity for someone seeking a career working with cutting edge technology and global internet branding.

**Some of the things you will be doing**:

- Building and maintaining client relationships by providing excellent customer service to both internal and external clients
- Providing service support for accounts (handling service issues, invoicing questions and research for individual client requests)
- Managing a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands
- Taking and fulfilling orders, partnering with our clients to become their trusted advisor
- Working with vendors to resolve technical issues and identifying new revenue opportunities/enhancements to product offerings
- Cooperatively work with global vendors to complete internal and external customer orders
- Assisting Product Managers with brand launches, problem-solving, product development and troubleshooting
- Understanding and communicating Industry changes and new product offerings to clients
- Research and analysis of customer data
- Conducting online demonstrations for clients and sales staff

**What technical skills, experience, and qualifications do you need?**
- Experience in a similar customer service orientated role is advantageous
- Outstanding written and verbal communication skills
- Strong Microsoft Office skills including MS Excel, Word and Outlook
- Ability to work independently as well as on a team
- Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment
- Previous experience of producing quality results with a high attention to detail
- Ability to be direct, open, and honest when dealing with customers and co-workers

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