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Customer Relations Advisor

3 weeks ago

Barnsley, United Kingdom CarSupermarket.com Full time

**We will offer you**:

- £26,000 salary and the potential to earn a realistic OTE of £35,000
- 6 weeks annual leave (rising with length of service)
- Training and career development
- Pension and health care scheme
- Cycle to Work scheme
- Employee of the Month Awards
- Free parking, tea, and coffee
- Paid social events
- Access to dedicated mental health and wellbeing services
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates

**About us**:
**What will you be responsible for**

Your daily responsibilities will include:

- Liaise with customers to keep them up to date with the progress of their order.
- Check orders and ensure all work is fulfilled on time by the Aftersales department ahead of collection
- Liaise with the documents and logistics team to ensure the car can be delivered through to the customer
- Carry out follow up calls with customers and respond to any queries once the customer has taken ownership of the vehicle
- Ensure that all customer feedback is captured and reported to the Management Team.

**Who are we looking for?**

Working within one of our busy branches, the successful Customer Delivery Advisor will be motivated, well presented and professional. Individuals must be capable of using their own initiative and with great communication skills. You will also require the following skills:

- Confident and positive ‘can do’ attitude
- Great organisation and administrative skills
- Good learner with willingness to develop further
- Strong team player
- Flexible
- Ideally you will have existing customer service experience, IT and PC literate to an intermediate level, be process driven, well organised, show attention to detail, outgoing, friendly and goal orientated.

Knowledge required for FCA compliance and regulations is preferred but not essential as training can be given, you must also possess excellent administrative skills.

You must hold a full UK Driving License.