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Application Support

3 weeks ago

Hertfordshire, United Kingdom Jonothan Bosworth Full time

**Application Support Specialist | Hertfordshire & Remote | up to £50,000**

**This is a fantastic opportunity to provide Application Support as part of a team that serves over 3000 internal users.**

**As the new Application Support Specialist, you will be reporting directly to the ICT Application Delivery Manager, focused on providing excellence in Application Support, with an ability to think outside of the box and communicate well at all levels.**

Whilst this role is not overly technical, we are looking for people with keen to learn new things about new technologies.

**BASICS**:
If you can take ownership of queries, **perform initial investigations & diagnosis through to fault resolution**, primarily using business & process knowledge to understand and resolve issues whilst making sure that documentation is completed where necessary,you are likely to receive an
immediate interview request.

**PRE-REQUISITES**:
Taking part in user meetings & assisting in presenting issues & solutions, and in defining acceptance tests whilst ensuring all incidents are managed within service level agreement is vital.

Application Support Specialists with exposure to L&D systems, incident management systems and are able to pick-up technical specification, should apply.

**DESIRABLE SKILLS**:
Experience with **Sharepoint**, **Azure **and **Office 365** would be great, but not a necessity.

**Previous exposure to Service Now, ERP solutions like 4PS, payroll and finance software like MHR and L&D software like Saba would be highly desired**.

**LOCATION**:
If you live anywhere in-between Watford, Stevenage & Chelmsford, including North London, this could be the right role for you.

**CONCLUSION**:
**Individuals with excellent communication skills and a willingness to learn will love this job role. A methodological approach with an out of the box approach to problem solving, coupled with an ability to build relationships with 3rd parties and stakeholdersis what we are looking for.

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